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Thread: update re conficker virus

  1. #1
    rudys Guest

    Default update re conficker virus

    Hi,
    I wrote a post earlier about using 7.0.483 for a long time and then an update came along with additional protection for the Conficker virus.
    I was told how to do a clean uninstall, which I did and then installed the update of the latest 8.0.400.020 Security Suite.
    I did but when it finally installed it would not get the antivirus going.
    It said that the antivirus update had been turned off and to see below. There was a fix it button, but it didn't do anything.
    I tried resetting the counter and nothing worked. I uninstalled and reinstalled ZA and the same thing.
    So I went back to 7.0.483 til I figure out what happened. All is well with it.

    It did say it was a free update too when I got the download.
    Strange??
    Any ideas?

    Thanks

    Operating System:Windows XP Pro
    Software Version:7.0
    Product Name:ZoneAlarm Internet Security Suite

  2. #2
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,291

    Default Re: update re conficker virus

    Hi!please contact ZA technical support directly, link in my signature.Post back if you find a solution, it will help other users with the same problem.Cheers,Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    rudys Guest

    Default Re: update re conficker virus

    Tried a couple time to get into chat window but it was closed both times I tried.
    Any idea why that happened? The fix it button did not work at all.
    Thanks

    Message Edited by rudys on 07-03-2009 09:03 AM

  4. #4
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,291

    Default Re: update re conficker virus

    Hi!if you can't contact ZA technical support with your PC, try to use another one.Try to shutdown whatever is running before contacting ZA support.Cheers,Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  5. #5
    rudys Guest

    Default Re: update re conficker virus

    I just got a note that the Chat is not up and running at this time. It is not that I couldn't get on. I guess I just hit it at that oddball time.
    Maybe I will try later.
    Thanks

  6. #6
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,291

    Default Re: update re conficker virus

    Hi!if it is not online you can send a web form to support but it will take 3-4 days for support to come back to you.Cheers,Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

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