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Thread: Installation error message

  1. #1
    khark Guest

    Default Installation error message

    Every time I try to upgrade on all 4 of my computers I get the following error message:
    Installation failed
    Downloaded file is not ZoneAlarm installation.
    URL "http://redirect.zonelabs.com/redirect/route?mode=1&app=inclient&date=1&dest= stub&oem=1025 =0 =en&link_id=2"

    This has been going on for several months. Is there any way to fix this problem? I have 2 desktop computers running XP SP3 and 1 laptop running Vista with the SP and 1 notebook running XP SP3.

    Message Edited by Forum-Moderator on 07-08-2009 11:48 AM

  2. #2
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,285

    Default Re: Installation error message

    Hi!download the installer from the ZA web site directly:http://www.zonealarm.com/security/en...ce-support.htmChoose your version (box on the right of the web page --> then click on "release history" --> download the installer).For a smooth update:1. Backup your ZA settings (ZA overview --> preferences)2. On your current ZA UNcheck "Load ZA ... at startup" (ZA overview --> preferences)3. Re-boot your PC4. Install thenew updateCheers,Fax

    Message Edited by fax on 07-08-2009 08:11 AM

    Message Edited by Forum-Moderator on 07-08-2009 11:48 AM

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