I allow on program that zonealarm internet security suite (comercial version) set a probable malicious program, (yellow message). Then the machine shut down and the zonealarm don't work amy more. I redownload the version from my subcription page but the instaler say that "they can`t stop the previous version". I was trying to uninstall the previos version but the sistem don't let me do it, and I can't delete the zone alarm's file from the hard drive. The CPU of the machine is working a lot.
What can I do to delete the file and reinstall the zonealarm?
How can I scan or start the machine with a zonealarm antivirus software?
Is there a way that I can scan the machine from zonealarm web?
I am writing from other computer until you gave my a soluciton.
Sorry for my english, I speack spanish.
Operating System:Windows XP Home Edition
Product Name:ZoneAlarm Internet Security Suite