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Thread: Upgrade problem

  1. #1
    khark Guest

    Default Upgrade problem

    I have tried to install the upgrade to ZoneAlzrm free on all 4 of my computers many times over the last several months and I always get this same error message:
    Installation failed. Downloaded file is not ZoneAlzrm installation.
    URL:" =0 =en&link_id=2".

    Does anyone have any idea why this happens? I have 2 desktop computers and 1 notebook running Windows XP SP3 and 1 laptop running Windows Vista with the service pack. They all give the same error message.

    I keep getting the pop-up telling me there is an upgrade available so I click on it and it downloads ZAsetup_en.exe and then I run that file and it asks if I want to download or download and install. I have tried both options but when the download finishes I try to run the program and get the above listed error message.

    Operating System:Windows XP Home Edition
    Software Version:8.0
    Product Name:ZoneAlarm (Free)

  2. #2
    Join Date
    Nov 2004

    Default Re: Upgrade problem

    Hi!please do not post multiple times the same message, continue here:,Fax

    Click here for ZA Support
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    Closed Sundays and Holidays

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