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Thread: Roll Back to Security Suite while keeping subscription

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  1. #1
    mbutler203 Guest

    Default Roll Back to Security Suite while keeping subscription

    I recently upgraded my ZASS to ZAES and have had nothing but TROUBLE with Firefox, Peachtree Accounting and a few other programs, but most noticeably Firefox. I want to uninstall ZAES and reinstall ZASS, which I think I can do. What I want to know is how do I keep my subscription intact and how do I receive a license number for ZASS?

    Operating System:Windows XP Pro
    Software Version:8.0
    Product Name:ZoneAlarm Extreme Security

  2. #2
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,473

    Default Re: Roll Back to Security Suite while keeping subscription


    <BLOCKQUOTE><HR>mbutler203 wrote:
    I recently upgraded my ZASS to ZAES and have had nothing but TROUBLE with Firefox, Peachtree Accounting and a few other programs, but most noticeably Firefox. I want to uninstall ZAES and reinstall ZASS, which I think I can do. What I want to know is how do I keep my subscription intact and how do I receive a license number for ZASS?

    Operating System:Windows XP Pro
    Software Version:8.0
    Product Name:ZoneAlarm Extreme Security

    <HR></BLOCKQUOTE>

    http://s118.photobucket.com/albums/o...h_1welcome.gif to the Zone Alarm User Forum..

    Sorry to hear that you having Conflict problems..

    1.) Several Users have reported that the New FireFox 3.5 is conflicting with ZoneAlarm, ZATech support is working with FireFox Developers to find a solution to the New FF 3.5..

    2.) Both ZA Security Suite (ZASS) and ZA Extreem Security (ZAX) use Different License Keys..

    It is always better to Try out a New Different Product for the 15 days befor purchasing it, if it don't work out for you..

    If you have Purchased The ZAX from Checkpoint Online.. you can Contact ZA Customer Service by Live Text Chat Free of Charge and Explain your problem and that you want to Return to ZASS, they can Issue you a New ZASS Key and De-activate the ZAX key..Live text Chat mode : http://www.zonealarm.com/security/en...ce-support.htm

    ==============================

    Here is Instructions for Changing back to ZASS..The simplest procedure is to :1.Download the Latestinstallerpreferably with IE Browserand no Download Manager/accelerator like Get-Right, Livewire, BitTorrent) (Save to Hard drive)(MultiPlatform,installer will install on Both WinXP and Vista)ZASS http://download.zonealarm.com/bin/fr...seHistory.htmlZAXShttp://download.zonelabs.com/bin/fre...seHistory.html2. Before you Ininstall your current ZA, UNcheck "Load ZA... at startup" (under Overview --&gt; Preferences tab)3. Reboot the Computer. So that vsmon.exe/TrueVector will be removed from Memory4.) Now use the new ZoneAlarm Removal Tool: Click here &gt; http://download.zonealarm.com/bin/fr...cpes_clean.exeSave to desktop, right click and "run as administrator"This tool will remove all ZoneAlarm products from your system.

    Please just download and run the tool, following the instructions.
    (you can un-install without net connections)5.) Now Install the new update (clean or upgrade) and Accept the default Setting, Auto-Learn Mode and Choose Trusted Zone, not Internet Zone..NOTICE:Please note that ZASS and ZAXSdo not play nice with many overlapping security tools (even if disabled). To troubleshoot ZASS/ZAXS issues removethe other Security programsand install them back once you see that ZA works as it should. For example,Norton/Symantec, McAfee,AVG, Spyspweeper, Spyware Doctor, trojan hunter, adware, SpyBotS&amp;D, PC tools Threat Fire, any otherAnti-virus, Anti-spyware, Registry Guard or locking tools, etc...



    ---------------------------------------

    http://i118.photobucket.com/albums/o...4990GV_sig.jpg
    ----------------------------------------------------------------
    ZoneAlarm Extreme Security version:8.0.400.020
    TrueVector version:8.0.400.020
    Driver version:8.0.400.020
    Anti-virus engine version:6.0.2.678
    Anti-virus signature DAT file version:988776728
    Anti-spyware engine version:5.0.209.0
    Anti-spyware signature DAT file version:01.200907.6245
    AntiSpam version:6.0.0.1429
    ZoneAlarm ForceField 1.3.153.0
    ZoneAlarm ForceField Anti-Phishing Database 1.2.95.0
    -----------------------------------------------------------------
    2nd Computer WinXP SP3 32-Bit
    ZoneAlarm Security Suite version:8.0.400.020

    TrueVector version:8.0.400.020
    Driver version:8.0.400.020
    Anti-virus engine version:6.0.2.678
    Anti-virus signature DAT file version:988776728
    Anti-spyware engine version:5.0.209.0
    Anti-spyware signature DAT file version:01.200907.6245
    AntiSpam version:6.0.0.1429
    ----------------------------------------------------------------------
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
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    Closed Sundays and Holidays

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