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Thread: Should I uninstall Windows Defender before installing ZoneAlarm Extreme Security?

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  1. #1
    zorkzork Guest

    Default Should I uninstall Windows Defender before installing ZoneAlarm Extreme Security?

    Windows Vista, Home Premium, SP 1
    ZoneAlarm Extreme Security 8.0.400.20

    Hi
    I've been reading some posts about using Windows Defender with ZA, and I'm confused!

    Some posts say using WD with ZA is fine
    Other posts say using WD with ZA can cause problems
    Other posts say that WD is not very good at what it does anyway

    So I was wondering if the safest thing to do might be to uninstall Windows Defender before installing ZoneAlarm Extreme Security?

    Is WD just anti-spyware, or does it do more than that?
    Won't ZA be providing that function anyway?

    Thanks for any help!

    Operating System:Windows Vista Home Premium
    Software Version:8.0
    Product Name:ZoneAlarm Extreme Security

  2. #2
    zorkzork Guest

    Default Re: Should I uninstall Windows Defender before installing ZoneAlarm Extreme Security?

    I tried installing ZAES WITHOUT uninstalling Windows Defender.

    ZAES Control Center has green ticks for ALL options: ie Firewall Security, Anti-virus/Anti-spyware, and Browser Security

    BUT Windows Security Center has 2 red bars:

    1. Firewall bar - it says Firewall is OFF. It doesn't even mention ZAES.
    ** shouldn't this be GREEN and "ON"?? **

    2. Malware protection - it says ZAES is "Not compatible" - "ZAES is on, but reporting its status in format that is no longer supported"
    ** shouldn't this be GREEN and "ON"?? **

    Is this the expected (ie correct) behaviour?

    ===

    I also have ZAES installed on a Win XP Pro, SP2 PC.
    On this PC the Windows Security Center has GREEN for everything, as you'd expect.
    1. Firewall bar - ON - "ZAES is currently ON"
    2. Virus Protection - ON - again it says ZAES is handling it.

    ===

    Have ZoneAlarm just lost the plot?
    They've had AGES to get ZA working properly with Vista.
    What's going on?!

  3. #3
    Charles_B Guest

    Default Re: Should I uninstall Windows Defender before installing ZoneAlarm Extreme Security?

    Windows Vista, Home Premium, SP 1
    ZoneAlarm Extreme Security 8.0.400.20

    2. Malware protection - it says ZAES is "Not compatible" - "ZAES is on, but reporting its status in format that is no longer supported"

    Look here :

    http://forums.zonealarm.org/zonelabs...p;message.id=8


    I also have ZAES installed on a Win XP Pro, SP2 PC.

    You should consider updating to XP SP3

    NOTICE: No Security Software run on WinXP Sp2 can protect you from the Windows Security Flaws found in Windows SP2 that were Fix with Windows SP3, until you upgrade to SP3.



    I have no other suggestion other than this to resolve your issue.

    ZoneAlarm staff does not monitor this board. We are all users here.

    If you have a valid license you can contact free of charge ZoneAlarm Technical Support and Customer Service at :

    http://www.zonealarm.com/security/en...ce-support.htm

    Technical Support Live Chat
    Available Mon-Fri 8am-5:30pm PST

    Customer Service Live Chat
    Available Mon-Fri 5am-7:45pm PST
    Available Sat-Sun 6am-6pm PST


    Have a nice Day

    Message Edited by Charles_B on 07-19-2009 11:51 AM

  4. #4
    naivemelody Guest

    Default Re: Windows Security + ZA = firewall is off?

    Under normal circumstances ZA firewalls will automatically 'disable' windows firewall when it is installed but, on some rare occasions (in XP or Vista) the windows firewall is "actually" still running even though the Windows Securty Center says "it's off" -
    you will see yellow/ red
    alert, it will say you are &quot;running two or more firewalls&quot; and not list &quot;ZoneAlarm&quot; as firewall.<hr>One
    Solution: search and open 'Windows Services'
    &gt; find 'Windows Firewall' and
    in &quot;Status&quot; column &gt; right click and &quot;Stop/ disable.&quot;
    Go back to Windows Security Center and re-check; should now 'be green' and eventually list ZoneAlarm as firewall. (may need to re-start pc)
    Also click here &gt; http://forums.zonealarm.org/zonelabs...d=95430#M15893 &lt; for more solutions.<hr>Additional Thoughts to Consider: remember to 'properly un-install' any pre-installed 'security software' (firewall and/ or antivirus) before attempting to install any new ZoneAlarm firewall.
    Click here &gt; http://forums.zonelabs.org/zonelabs/...message.id=154

    and click here &gt; http://forums.zonelabs.org/zonelabs/...ssage.id=73645<hr>My personal experience: just got a new Vista pc to replace 'broken XP.' Installed ZA Pro and had similar 'yellow/ red' alert about firewall and no ZA listed. Enacted the above solution and it works. (And of course 'properly un-installed the original pre-installed McAfee security before installing ZoneAlarm.) <hr>NaiveMelody NYC - 7-19-09 - Just Dance - Lady Gaga


  5. #5
    zorkzork Guest

    Default Should I uninstall Windows Defender before installing ZoneAlarm Extreme Security?

    Thank you both for your replies , I'll have a read of your links.

    Meanwhile, can anyone answer the questions in my original post please?

    Thanks

  6. #6
    Charles_B Guest

    Default Re: Should I uninstall Windows Defender before installing ZoneAlarm Extreme Security?

    Hi
    I've been reading some posts about using Windows Defender with ZA, and I'm confused!


    I myself do not use Windows Defender.I don't thing there would be a problem with it.I did a search of the boards and I see what your talking about.

    Your best bet it to try Live Chat and get the information from the horse's mouth.

    I have no other suggestion other than this to resolve your issue.

    ZoneAlarm staff does not monitor this board. We are all users here.

    If you have a valid license you can contact free of charge ZoneAlarm Technical Support and Customer Service at :

    http://www.zonealarm.com/security/en...ce-support.htm

    Technical Support Live Chat
    Available Mon-Fri 8am-5:30pm PST

    Customer Service Live Chat
    Available Mon-Fri 5am-7:45pm PST
    Available Sat-Sun 6am-6pm PST

    Have a nice Day

  7. #7
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,473

    Default Re: Should I uninstall Windows Defender before installing ZoneAlarm Extreme Security?


    <BLOCKQUOTE><HR>ZorkZork wrote:
    Thank you both for your replies , I'll have a read of your links.

    Meanwhile, can anyone answer the questions in my original post please?

    Thanks
    <HR></BLOCKQUOTE>I would not Worry about Windows Defender..I have Three Computers with ZoneAlarm , one XP SP3 and Two Vista Computers Home Premium and Vista UltimateAnd I have had no Conflicts with Windows Defender---------------------------------------

    http://i118.photobucket.com/albums/o...4990GV_sig.jpg
    ----------------------------------------------------------------
    ZoneAlarm Extreme Security version:8.0.400.020
    TrueVector version:8.0.400.020
    Driver version:8.0.400.020
    Anti-virus engine version:6.0.2.678
    Anti-virus signature DAT file version:989101213
    Anti-spyware engine version:5.0.209.0
    Anti-spyware signature DAT file version:01.200907.6275
    AntiSpam version:6.0.0.1429
    ZoneAlarm ForceField 1.3.153.0
    ZoneAlarm ForceField Anti-Phishing Database 1.2.95.0
    -----------------------------------------------------------------
    2nd Computer WinXP SP3 32-Bit
    ZoneAlarm Security Suite version:8.0.400.020
    TrueVector version:8.0.400.020
    Driver version:8.0.400.020
    Anti-virus engine version:6.0.2.678
    Anti-virus signature DAT file version:989101213
    Anti-spyware engine version:5.0.209.0
    Anti-spyware signature DAT file version:01.200907.6275
    AntiSpam version:6.0.0.1429
    ----------------------------------------------------------------------
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
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