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Thread: Upgrading or trying to.

  1. #1
    _don_ Guest

    Default Upgrading or trying to.

    I have Zone Alarm Pro on Windows Vista, tried downloading and installing Zone Alarm Extreme Security. I keep getting the message to rurn off True Vector. During the upgrade it asked me to reboot and I still get this even with a fresh download. I do not see Zone Alarm anywhere on my system.

    Operating System:Windows Vista Home Basic
    Software Version:8.0
    Product Name:ZoneAlarm Extreme Security

  2. #2
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,461

    Default Re: Upgrading or trying to.


    <BLOCKQUOTE><HR>-Don- wrote:
    I have Zone Alarm Pro on Windows Vista, tried downloading and installing Zone Alarm Extreme Security. I keep getting the message to rurn off True Vector. During the upgrade it asked me to reboot and I still get this even with a fresh download. I do not see Zone Alarm anywhere on my system.

    Operating System:Windows Vista Home Basic
    Software Version:8.0
    Product Name:ZoneAlarm Extreme Security

    <HR></BLOCKQUOTE>http://s118.photobucket.com/albums/o...h_1welcome.gif to the Zone Alarm User Forum..It looks like your Have Corrupted your Installed ZA files..The simplest procedure is to :1.Download the Latestinstallerpreferably with IE Browserand no Download Manager/accelerator like Get-Right, Livewire, BitTorrent) and save it to your Hard drive.(MultiPlatform,installer will install on Both WinXP and Vista)ZAXShttp://download.zonelabs.com/bin/fre...seHistory.html2. Before you Uninstall your current ZA, UNcheck "Load ZA... at startup" (under Overview --&gt; Preferences tab)3. Reboot the Computer. So that vsmon.exe/TrueVector will be removed from Memory4.) Now use the new ZoneAlarm Removal Tool: Click here &gt; http://download.zonealarm.com/bin/fr...cpes_clean.exeSave to desktop, right click and "run as administrator"This tool will remove all ZoneAlarm products from your system.

    Please just download and run the tool, following the instructions.
    (you can un-install without net connections)5.) Now Install the new update (clean or upgrade) and Accept the default Setting, Auto-Learn Mode and Choose Trusted Zone, not Internet Zone..NOTICE:Please note that ZASS and ZAXSdo not play nice with many overlapping security tools (even if disabled). To troubleshoot ZASS/ZAXS issues removethe other Security programsand install them back once you see that ZA works as it should. For example,Norton/Symantec, McAfee,AVG, Spyspweeper, Spyware Doctor, trojan hunter, adware, SpyBotS&amp;D, PC tools Threat Fire, any otherAnti-virus, Anti-spyware, Registry Guard or locking tools, etc...
    ---------------------------------------

    http://i118.photobucket.com/albums/o...4990GV_sig.jpg
    ----------------------------------------------------------------
    ZoneAlarm Extreme Security version:8.0.400.020
    TrueVector version:8.0.400.020
    Driver version:8.0.400.020
    Anti-virus engine version:6.0.2.678
    Anti-virus signature DAT file version:989621341
    Anti-spyware engine version:5.0.209.0
    Anti-spyware signature DAT file version:01.200907.6305
    AntiSpam version:6.0.0.1429
    ZoneAlarm ForceField 1.3.153.0
    ZoneAlarm ForceField Anti-Phishing Database 1.2.95.0
    -----------------------------------------------------------------
    2nd Computer WinXP SP3 32-Bit
    ZoneAlarm Security Suite version:8.0.400.020
    TrueVector version:8.0.400.020
    Driver version:8.0.400.020
    Anti-virus engine version:6.0.2.678
    Anti-virus signature DAT file version:989621341
    Anti-spyware engine version:5.0.209.0
    Anti-spyware signature DAT file version:01.200907.6305
    AntiSpam version:6.0.0.1429
    ----------------------------------------------------------------------
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    _don_ Guest

    Default Re: Upgrading or trying to.

    Thanks for the quick reply.I already did number 2.
    2. Before you Uninstall your current ZA, UNcheck &quot;Load ZA... at startup&quot; (under Overview --&gt; Preferences tab)
    Should I just skip to number 4? And try the unistaller?

  4. #4
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,461

    Default Re: Upgrading or trying to.


    <BLOCKQUOTE><HR>-Don- wrote:
    Thanks for the quick reply.I already did number 2.2. Before you Uninstall your current ZA, UNcheck "Load ZA... at startup" (under Overview --&gt; Preferences tab)Should I just skip to number 4? And try the unistaller?
    <HR></BLOCKQUOTE>
    Correct.. If you have a Fresh good download of Step 1.)continue with step 4.)Step 3.) is part of 2.)Please post back with your progress Report..
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  5. #5
    _don_ Guest

    Default Re: Upgrading or trying to.

    Thak you I will post my results.

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