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Thread: 8.0.400.20 - just installed, firewall running, no AV, exe's not working

  1. #1
    flatley Guest

    Default 8.0.400.20 - just installed, firewall running, no AV, exe's not working

    Hi,

    Could someone please help? I've just upgraded to the above version but after the reboot, the ZA icon is no longer in my taskbar. It's also missing an entry in "Start" --> "Programs".

    According to Windows, the firewall is up but the AV is off. I've tried running zonealarm.exe and zlclient.exe from the directory they're installed in but nothing happens. What am I missing?

    I'm using SP2 build 2600 (5.1.2600).

    I've tried the following so far:

    System restore twice - neither could restore back to how I was before I "upgraded" ZA
    Rolling back to an earlier version of ZA - neither worked and sent the standard error message back to Microsoft
    Uninstalling ZA completely using ZA's uninstaller - this fails due to the routine not finding "cps_clean "; however, in the directory, the app. is clearly there.

    Hayelp!

    Thanks a lot.

    Operating System:
    Windows XP Pro
    Software Version:
    8.0
    Product Name:
    ZoneAlarm Antivirus

    Message Edited by flatley on 07-27-2009 05:06 AM

    Message Edited by flatley on 07-27-2009 05:21 AM

    Message Edited by flatley on 07-27-2009 05:25 AM

  2. #2
    prof_fate Guest

    Default Re: 8.0.400.20 - just installed, firewall running, no AV, exe's not working with SP2


    <blockquote><hr>flatley wrote:
    Hi,

    Could someone please help? I've just upgraded to the above version but after the reboot, the ZA icon is no longer in my taskbar. It's also missing an entry in &quot;Start&quot; --&gt; &quot;Programs&quot;.

    According to Windows, the firewall is up but the AV is off. I've tried running zonealarm.exe and zlclient.exe from the directory they're installed in but nothing happens. What am I missing?

    I'm using SP2 build 2600 (5.1.2600).

    I've tried the following so far:

    System restore twice - neither could restore back to how I was before I &quot;upgraded&quot; ZA
    Rolling back to an earlier version of ZA - neither worked and sent the standard error message back to Microsoft
    Uninstalling ZA completely using ZA's uninstaller - this fails due to the routine not finding &quot;cps_clean &quot;; however, in the directory, the app. is clearly there.

    Hayelp!

    Thanks a lot.

    Operating System:
    Windows XP Pro
    Software Version:
    8.0
    Product Name:
    ZoneAlarm Antivirus

    Message Edited by flatley on 07-27-2009 05:06 AM

    Message Edited by flatley on 07-27-2009 05:21 AM

    Message Edited by flatley on 07-27-2009 05:25 AM
    <hr></blockquote>
    1.) Read this Trend on Upgrading to ZoneAlarm 8.0 http://forum.zonelabs.org/zonelabs/b...d=87607#M87607
    2.) and this Link.. http://forum.zonelabs.org/zonelabs/b....id=14945#M184
    ---------------------------------------------------------
    ZoneAlarm Security Suite version:8.0.400.020
    TrueVector version:8.0.400.020
    Driver version:8.0.400.020
    Anti-virus engine version:6.0.2.678
    Anti-virus signature DAT file version:989246680
    Anti-spyware engine version:5.0.209.0
    Anti-spyware signature DAT file version:01.200907.6285
    AntiSpam version:6.0.0.1429
    ----------------------------------------------------------

  3. #3
    Charles_B Guest

    Default Re: 8.0.400.20 - just installed, firewall running, no AV, exe's not working

    flatley wrote:

    the ZA icon is no longer in my taskbar. It's also missing an entry in &quot;Start&quot; --&gt; &quot;Programs&quot;.


    Charles_B wrote :

    This is just a suggestion.

    You might want to take a look at this, since you most likely can't &quot; UNcheck &quot;Load ZA... at startup&quot; if only this is the case.

    At this link :

    http://forums.zonealarm.org/zonelabs...ssage.id=33224

    Or this link :

    I cannot find or run the ZoneAlarm uninstall program (XP/2000)

    http://server.iad.liveperson.net/hc/s-28464961/cmd/kbresource/kb-3784861363448478797/view_question!PAGETYPE?sc=26&amp;sf=101133&amp;doc umentid=344896&amp;action=view


    Why run unsecure OS.Update to Windows Serive Pack 3

    Information about Windows XP Service Pack 3

    http://support.microsoft.com/kb/936929


    List of fixes that are included in Windows XP Service Pack 3

    http://support.microsoft.com/kb/946480/#top


    I have no other suggestion other than this to resolve your issue.

    ZoneAlarm staff does not monitor this board. We are all users here.

    If you have a valid license you can contact free of charge ZoneAlarm Technical Support and Customer Service at :

    http://www.zonealarm.com/security/en...ce-support.htm

    Technical Support Live Chat
    Available Mon-Fri 8am-5:30pm PST

    Customer Service Live Chat
    Available Mon-Fri 5am-7:45pm PST
    Available Sat-Sun 6am-6pm PST


    Have a nice Day

    Message Edited by Charles_B on 07-27-2009 09:09 AM

  4. #4
    flatley Guest

    Default Re: 8.0.400.20 - just installed, firewall running, no AV, exe's not working with SP2

    Thanks guys, appreciate the help.

    I understand the product isn't yours and you're just forumites with a lot of knowledge on ZA, but you'd think that they (CheckPoint) would highlight the fact SP2 could have compatibility problems ZA8.0? Before I downloaded and installed? Hey ho, never mind - thanks to your links I've used cpes_clean to get the blighter off my system and I've now rolled back successfully to an earlier version. I'll be thinking long and hard about whether I renew my subscription to ZA - at least until I get a new PC with Win 7...

    Thanks again.

  5. #5
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,464

    Default Re: 8.0.400.20 - just installed, exe's not working with SP2 - Upgrade to SP3 First.

    Most Computer Software that produces an update, design the new Release to be Compatible with the Latest Updates to Windows OS..Older 3rd party Software or older Computers are Expected by Microsoft to Keep up with the Updated or become extenth..Checkpoint is now BETA Testing a Version 9.0 for Compatibility with Windows7 64-bit OS, ---------------------------------------

    http://i118.photobucket.com/albums/o...4990GV_sig.jpg
    ----------------------------------------------------------------
    ZoneAlarm Extreme Security version:8.0.400.020
    TrueVector version:8.0.400.020
    Driver version:8.0.400.020
    Anti-virus engine version:6.0.2.678
    Anti-virus signature DAT file version:989556131
    Anti-spyware engine version:5.0.209.0
    Anti-spyware signature DAT file version:01.200907.6305
    AntiSpam version:6.0.0.1429
    ZoneAlarm ForceField 1.3.153.0
    ZoneAlarm ForceField Anti-Phishing Database 1.2.95.0
    -----------------------------------------------------------------
    2nd Computer WinXP SP3 32-Bit
    ZoneAlarm Security Suite version:8.0.400.020
    TrueVector version:8.0.400.020
    Driver version:8.0.400.020
    Anti-virus engine version:6.0.2.678
    Anti-virus signature DAT file version:989556131
    Anti-spyware engine version:5.0.209.0
    Anti-spyware signature DAT file version:01.200907.6305
    AntiSpam version:6.0.0.1429
    ----------------------------------------------------------------------

    Message Edited by GeorgeV on 07-27-2009 10:54 AM
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
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