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Thread: ZoneAlarm 6.x Freezes PC

  1. #1
    mgordon2 Guest

    Default ZoneAlarm 6.x Freezes PC

    Since the last update version I have discovered a bug in ZA. When I am engaged in heavey CPU usage,(editing images, or lestening to music files) and ZA pops up a warning flag the whole PC freezes up[ with a black screen. Sometimes CTRL ALT DEL will re-establish the screen, but most of the time a hard reboot is required.

    It seems like ZA is consuming 100% of the CPU and RAM.

    Not likely with a new Dell Dimension
    Windows XP Pro sr1
    HD: 280 Gb
    RAM: 1 GB
    Video Card: 64 Mb

    Any suggestions?

    Michael Gordon

    Operating System:Windows XP Pro
    Product Name:ZoneAlarm Internet Security Suite
    Software Version:6.0

  2. #2
    ad_hock Guest

    Default Re: ZoneAlarm 6.x Freezes PC

    Hi mgordon2
    Report that to technical support http://www.zonelabs.com/store/conten...ch_support.jsp
    Best regards

  3. #3
    mgordon2 Guest

    Default Re: ZoneAlarm 6.x Freezes PC

    Ad-Hock,

    Thank you for your reply, the issue has been reported to teh support you suggested.

    Michael

  4. #4
    ad_hock Guest

    Default Re: ZoneAlarm 6.x Freezes PC

    You're welcome
    Post back their answer, it would be appreciated.
    Best regards

  5. #5
    bmkelly Guest

    Default Re: ZoneAlarm 6.x Freezes PC

    I have the same problem.

  6. #6
    mgordon2 Guest

    Default Re: ZoneAlarm 6.x Freezes PC

    Reply from ZA Support:
    ------------------------------------------------------------------

    Thank you for contacting Zone Labs Technical Support.

    I understand that you are seeing a lot of CPU usage from Zone Alarm.

    The resources used by any program is directly proportional to the
    amount of processing it is doing (in this case, more Internet
    traffic, such as running a web server or sharing lots of file
    uploads and downloads via a filesharing program, means more
    resources used). Depending on system configuration, and the
    applications you are running at the time, you may also see Internet
    speeds slow a little bit with ZoneAlarm running.

    Users will also see more resource usage during the Program Learning
    phase, right after installation. This should go down after a few
    days to a week, when you set the Program setting to High, taking
    ZA+/ZAP out of learning mode. Note that when the ZA icon appears at
    the bottom of your screen, that is only the User Interface - the
    actual firewall service starts much sooner.

    If resource usage remains high, there are several possible solutions:

    1) Upgrade to the latest version. Be sure to use the Clean Install
    option.

    2) Set the number of alerts shown to 50. While this number can be
    set as high as 999, please remember that these are stored in memory
    as well, and will take more resources.

    ***********************
    High CPU, vsmon locked up, Event Log message about deleting corrupt
    database

    If you have any antivirus scanning email attachments as well as
    MailSafe, try turning one off if you are experiencing performance or
    high CPU issues (if you are running ZA Pro or ZA Plus, we suggest
    you leave MailSafe on and set to scan All attachment types listed;
    then set your antivirus to not scan email attachments; BUT, set your
    antivirus to scan All Files On Access. This actually gives you the
    best of both worlds!)

    If you use a proxy system, such as web-based Anonymizer, Privacy
    settings may affect Internet speeds. Try lowering Privacy settings
    to see if that helps.

    If you find that vsmon is using all of your CPU time, try disabling
    programs one at a time to see if you can locate the conflict. Also
    be sure to watch your Alerts in ZA. If you find a specific program
    that appears to have a confict with ZA, please forward that
    information to us for investigation, along with steps on how to
    reproduce the issue.

    If my answer did not resolve your issue, or you would like further
    assistance on this issue, please reply to this email. By replying,
    and leaving the subject line intact, your response will come directly
    to me. If you have a separate issue you would like assistance with,
    please submit a new request using the website
    at http://www.zonelabs.com/tsform.

    Thank you for choosing Zone Labs Security!

    Lisa
    Technical Support
    Zone Labs
    A Check Point Company

    -------------------------------------------------------------------------

    I really don't see how any of this would solve the problem, the problem only occurs when ZA pops up an alert to grant access to an application, and it occurs at random. Somewhere along the line ZA is freezing the video display and CPU not allowing any other activity until ZA decides to release some CPU processing.

    Michael

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