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Thread: ZoneAlarm AntiVirus and Pro

  1. #1
    dave_rhodes Guest

    Default ZoneAlarm AntiVirus and Pro

    Okay, just did some updating and housecleaning...I purchased ZA Pro without AV because I had Norton, but it was acting up so I got ZAAV...but upon installing AV, Pro was disengaged. Can I reinstall Pro and still have ZAAV working?

    Operating System:Windows XP Home Edition
    Product Name:ZoneAlarm Antivirus
    Software Version:6.0

  2. #2
    unhappy_viewer Guest

    Default Re: ZoneAlarm AntiVirus and Pro

    You cannot buy two different ZA products and get their functions to 'merge'. You'd only be just overriding the older ZA installed on your machine. If you want the AV with the antispyware and privacy features in ZA Pro, you should get ZA Internet Securtiy Suite(ZASS). You should speak to ZL's customer support and tell them that you bought the wrong products and they should be able to help you out. We do get alot of people buying the wrong ZA products on the forum. Customer Support's home page can be found here:
    http://www.zonelabs.com/store/conten...en&lid=cs_home

    If you want to install install another AV to replace Norton, I recommend that you floow these steps to completely get rid of NAV (since its notoriously hard to remove) before installing ZA:

    -----------------------
    http://forum.kaspersky.com/index.php?showtopic=5233

    Removing Norton (even when it is already uninstalled via add/remove programs)

    Norton remnants is often a source of problems when installing Kaspersky, these problems can vary from small and perhaps unnoticed by the user trying Kaspersky for the first time and therefore thinking that it is normal for Kaspersky to be a little heavy because this is what he/she reads on some forums, to very severe slowdowns prompting the user to perhaps either contact support or post here at the forum.

    Well, the good news is that Norton makes some very good removal-tools and if you follow the suggestions below, even if they may seem overkill to you, then a better experience with Kaspersky can almost be guaranteed and with better overall system performance to follow in most cases too!

    The "bad" news is that you have to uinstall not only Norton AV, also SystemWorks, firewall and antispam if you use any of these (these can be installed again when everything is done, just not Norton AV of course!), however your patience and hardwork will be rewarded with a much better systemperformance.

    What you will need depend on the the Norton version, if you had 2004-2006 installed you will need symNRT, if you had 2003 or earlier installed you then need to use Rnav2003, but if you had several different version and perhaps the firewall installed also, then need to run all four tools in this order: symNRT, Rnav2003.exe, RnisUPG.exe and SYMCLN.exe, they don't take a lot of time to run anyway, so don't despair. You download the tools from:
    http://service1.symantec.com/SUPPORT...108162039?Open

    You are also encouraged to use a general registry cleaner like RegSupreme (http://www.macecraft.com/regsupreme/), this will find and remove a lot of things so don't be alarmed if the number of problems found after the scan is several hundreds, this normal, most of them is harmless, but there will also be some which is from old installations uninstalled long ago, just let it fix everything, it will ask if you want to backup and you want this, just in case. Download a fresh copy of Microsoft Windows Script (http://msdn.microsoft.com/library/de...ist/webdev.asp), Norton sometimes messes with this during an uninstall, so you may as well update this too.

    1. Now you uninstall Norton via add/remove programs in the controlpanel and for the highest successrate (& cleanest uninstall) you can do this in safemode (instructions on safemode at the bottom), then reboot into normalmode after the uninstall is finished.

    2. Next you delete the folder most likely left behind after the uninstall, use explorer to open "Program files" and delete the folder of your previous AV, if you get a "In use by other persons or programs" then try to use a program called Unlocker (Free), simply rightclick on the folder and choose "Unlocker" for your options to appear. Very useful tool for difficult files/folders btw. You may find folders from programs you have deleted long ago, you might as well delete them while you are in there anyway.

    3. Now you run the Norton removal-tools in this order: symNRT, Rnav2003.exe, RnisUPG.exe and SYMCLN.exe, if you need them all.

    4. Run RegSupreme (use normalmode only, not aggressive) and fix what it finds. (rightclick after scan is finished and select "All", then click "Fix" at the bottom or rightclick again & select "Fix")

    5. Reinstall Microsoft Windows Script and reboot. You're now finished and can install Kaspersky, if you already use a firewall, then you should disable the networkprotection in Kaspersky 5.0 during the install, more on this here (section #2):http://forum.kaspersky.com/index.php?showtopic=897.

    Safemode:

    Windows 98/Me
    Restart the computer.
    Just after the POST diagnostics and memory count, start pressing the F8 key
    On the Startup Menu, choose Safe Mode

    or you may use the System Configuration Utility Method.
    While in Normal mode, Close all programs.
    Click Start, Run and type MSCONFIG in the box and click OK
    In the System Configuration Utility, on the General Tab, click the Advanced Button
    In the Advanced Troubleshooting Settings dialog box, check Enable Startup Menu. Click OK. Click OK again when the System Configuration Utility reappears.
    You will be prompted to restart the computer. Click Yes. The computer will restart in Safe mode.
    When you are finished with troubleshooting in Safe mode, open MSCONFIG again and uncheck "Enable Start-up Menu." under the Advanced Menu, then click OK and restart your computer

    Windows 2000
    If the computer is running, shut down Windows, and then turn off the power
    Wait 30 seconds, and then turn the computer on.
    When you see the black-and-white Starting Windows bar at the bottom of the screen, start tapping the F8 key. The Windows 2000 Advanced Options Menu appears.
    Ensure that the Safe mode option is selected. In most cases, it is the first item in the list and is selected by default.
    Press Enter. The computer then begins to start in Safe mode.
    When you are finished with all troubleshooting, close all programs and restart the computer as you normally would.

    Windows XP

    If Windows XP is the only operating system installed on your computer, booting into Safe Mode with these instructions.
    If the computer is running, shut down Windows, and then turn off the power
    Wait 30 seconds, and then turn the computer on.
    Start tapping the F8 key. The Windows Advanced Options Menu appears. If you begin tapping the F8 key too soon, some computers display a "keyboard error" message. To resolve this, restart the computer and try again.
    Ensure that the Safe mode option is selected.
    Press Enter. The computer then begins to start in Safe mode.
    When you are finished with all troubleshooting, close all programs and restart the computer as you normally would.

    To use the System Configuration Utility method
    Close all open programs.
    Click Start, Run and type MSCONFIG in the box and click OK
    The System Configuration Utility appears, On the BOOT.INI tab, Check the "/SAFEBOOT" option, and then click OK and Restart your computer when prompted.
    The computer restarts in Safe mode.
    Perform the troubleshooting steps for which you are using Safe Mode.
    When you are finished with troubleshooting in Safe mode, open MSCONFIG again, on the BOOT.INI tab, uncheck "/SAFEBOOT" and click OK to restart your computer
    -----------------------

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