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Thread: Please help - Unable to run any program while zone alarm is running. They run fine when it is off.

  1. #1
    pingus Guest

    Default Please help - Unable to run any program while zone alarm is running. They run fine when it is off.

    When ZoneAlarm is running I am unable to access any programs on my computer.
    For example: If I try to run explorer, it says I do not have access to this program.
    If explorer is already running, I am able to surf within that window.
    The same goes for notepad.exe or anyother program whether they access the internet or not.
    I tried changing ZoneAlarm to its defaults.
    Any other tips?
    When ZoneAlarm is off I have no problems running programs and it has worked fine in the past so I am assuming it is a setting I accidently set up.
    Any help would be much appreciated!

  2. #2
    Join Date
    Apr 2004
    Location
    East Coast of Florida - Lightening/Shark Bite Capital of the World
    Posts
    2,477

    Default Re: Please help - Unable to run any program while zone alarm is running.



    Hi,

    Welcome to the Forum!

    I am sorry you are having problems and hopefully I will be able to find a solution for you.

    PLEASE try the following, if you are interested, but remember you will LOSE your CUSTOMIZATIONS. This will bring the firewall back to the original settings.

    I think is your Zone Alarm database has gotten corrupt and does not remember your Zones settings. Reset your database and see if that will fix it. Reset the database this way; you will lose your customizations and will need to reconfigure Zone Alarm.

    1. Boot your computer into the Safe Mode.
    2. Navigate to the c:\windows\internet logs folder.
    3. Delete the backup.rdb and iamdb.rdb files in the folder.
    4. Reboot into the normal mode.

    How Do I Boot Into Safe Mode?

    http://www.laplink.com/support/kb/article.asp?ID=102

    PLEASE keep me posted on your results, Thanks.

    SlyFox
    "Politeness costs nothing and gains everything".

    Click here for ZA Support

    Avail. 24x7 - Excl. Holiday













  3. Default Re: Please help - Unable to run any program while zone alarm is running.

    Wow Thank you so much! It worked!
    I really really appreciate it!

  4. #4
    Join Date
    Apr 2004
    Location
    East Coast of Florida - Lightening/Shark Bite Capital of the World
    Posts
    2,477

    Default Re: Please help - Unable to run any program while zone alarm is running.

    Hi Pingus,You are Very Welcome, glad to hear your issue has been solved, thank you very much for posting back, and have a Great Day or Evening!SlyFox
    "Politeness costs nothing and gains everything".

    Click here for ZA Support

    Avail. 24x7 - Excl. Holiday













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