i read a "humerous" piece at www.laughnet.net entitled Stories From Tech Support.i can appreciate some of the humor in this, but there are people (women, too(lol)) who do read their manuals, buy texts, use the library and still are unable to find an "understandable" answer to their question. the "techies", i assume, have been educated in the fields of computer technology and have been employed to "help" the consumer. not everyone who makes use of their computer are "techies" and after paying for the computer are angered to find they cannot get help w/o paying "extra". this can/does lead to googling to find help by other means (free sites) and a bad attitude toward the maker company.maybe if the maker companies were to put their support into catagories that consumers could comprehend, hire "techies" with better attitudes and not out source, maybe the maker companies could make a better product.i would like to thank ZoneLabs Forum for their FREE, educated/educational and polite responses to my questions posted.
Operating System:Windows XP Home Edition
Product Name:ZoneAlarm Antivirus