Hello everyone, please excuse me, the below is part rant and part quiry.
OK, I'm a long time Symantec user and several weeks ago, I decided to give ZA a try, after hearing so much about if for YEARS!
While I've been greatly impressed by the interface (great improvement over Symantec), ZA Pro's actual functioning is leaving a good bit to be desired!
First, WHY is ZA crashing? It's crashed while running its Anti-virus/Anti-spyware and its crashed simply for **bleep**ed good reason. I completely freaked when it crashed while scanning. I NEVER had a crash while running Symantec's anti-virus, never in roughly 10 years of use.
The last crash happened shortly after booting into Windows 2000 pro, ZA just froze.
What's really scary is two things:
1) The fact that after ZA crashes is whether ZA is still working or not. The 2 or 3 times this happened, I rebooted to be sure. Rebooting is NOT what you want, when you run a STABLE system 24/7, which rarely crashes and is up for months on end and only taken down purposely.
2) What's with Login/Logout? I don't get it. It's possible to close the GUI interface, and remain *Logged In*. This is crazy, as it means that anyone can sit down at my system, or, conceivably, remotely run a bot, **access** ZA and adjust my settings. What kind of firewall software is this?
Am I correct, or have I missed something?
Not only that, but you can stayed Logged In, FOREVER! Why is there no *Timer*?? The first thing a good firewall needs to be capable of, is securing *itself*.
Do I have this wrong too? Is there some setting I'm missing?
3) The most scary thing has to do with the "Alerts & Logs". Here is what occured after the latest crash:
I booted into Windows, noted a tiny icon flashing upon the ZA icon in my tray. First time I noticed this. (I believe it was the alert icon (as I turned off some alerts)). After the icon stopped flashing, I was concerned, and decided to check the Log. So, I open the "Log View" and check Firewall, as usual there is *nothing* there. It is blank and has been since installing ZA Pro. You'd think it might have caught something by now, something benign.
Ok, so I scroll to Anti-virus, and am shocked to see a blank page. Nothing, nada, is listed! There are no log entries!!! I check Anti-spyware and is its the same, no entries! Only the Firewall log has entries, and appears *normal*. The log for "Programs" has a single entry.
Something is wrong.
I have ZA schedule to do a weekly scan. There s/b a log entry for the scans. Recently, once or twice I killed the scan, because I was busy, but there s/b a log of this as well. Yet, there is nothing in the log.
Please can someone explain this, and I would appreciate any comments regarding the crashes as well.
At this moment ZA Pro appears to a very unstable software, its *security* software, so unstable means unsafe. I wonder, is this software going to crash while I'm away or inattentive to my system? The prospect is really unacceptable.
Symantec was a *itch to setup and use properly, and the latest Symantec version was such a PITA, that I turned to ZA, *after* renewing my Symantec subscription!! Given that, one thing you could be certain of, Symantec's software DIDN'T crash---NOT EVER! Nor did log entries failed to be recorded and none disappeared.
Thank you, in advance, for reading and commenting.
***Correction: I have ZA Internet Security Suite, not ZA Pro.
Operating System:Windows 2000 Pro
Product Name:ZoneAlarm Internet Security Suite