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Thread: Logo in Start Bar

  1. #1
    raymr Guest

    Default Logo in Start Bar

    Every now and then the Zone Alarm logo shows up in the Start bar as if it is running a scan. However, it isn't. When I click on it, nothing happens. When I right click to close it out. No menu ppops up so I can't close it out. The only way I can get it to disappear is to restart Windows. Why is this happening?

    Ray

    Operating System:Windows XP Pro
    Product Name:ZoneAlarm Internet Security Suite
    Software Version:6.1

  2. #2
    billc Guest

    Default Re: Logo in Start Bar

    I assume you're talking about this icon? When you click on it, it should open your ZASS control panel. Try right clicking on the other smaller Zone Alarm icon in your system tray and select 'restore ZASS control panel'. Does it open? If you then click to 'minimize' it , does it go to your start bar and look like above? And now can you click on it with the result being your control panel opens again?

  3. #3
    raymr Guest

    Default Re: Logo in Start Bar

    Yes, but when I click on it to close the group, the main ZA window closes, but not the one on the Start Bar. It remains and will do nothing, whether I click on it with the left or right mouse button.

    Ray

  4. #4
    billc Guest

    Default Re: Logo in Start Bar

    I don't know of a fix short of a fresh install. First, uninstall ZASS this way. Go into the start menu locate the zonelabs entry and right click on the uninstaller and select properties. Now in the target box you must add a space and then /clean to the end so that it looks something like this "C:\Program Files\Zone Labs\ZoneAlarm\zauninst.exe" /clean click apply and then OK. Next open ZA and turn off the load on boot option, then reboot and then run the uninstaller.This should get rid of all of ZoneAlarm. Now go to your windows temp folder and delete everything. Find the folder named Internet logs and delete it then empty your recycle bin. Now download and install a fresh ZASS.

  5. #5
    raymr Guest

    Default Re: Logo in Start Bar



    I printed out your instructions and followed them, but that didn't help. I guess I'll just put up with a ZA icon being in the Start bar that doesn't do anything. It is there right now.

    Ray

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