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Thread: BUG?: ZoneAlarm Pro 6.5.722 & Windows Task Scheduler

  1. #1
    rallex Guest

    Default BUG?: ZoneAlarm Pro 6.5.722 & Windows Task Scheduler

    Hello,

    if ZoneAlarm Pro 6.5.722 is executed on Windows2000 SP4 it's not possible to open the scheduled tasks (Start->Programs->Accessories->System Tools->Scheduled Tasks). After a while or after some different actions the system freezes, a shutdown isn't possible anymore.

    Does anybody know the solution?
    Can you confirm that's a bug?

    Best regard,
    Ralles

    Operating System:Windows 2000 Pro
    Product Name:ZoneAlarm Pro
    Software Version:6.5

    Message Edited by Rallex on 06-21-2006 11:00 PM

    Message Edited by Rallex on 06-22-2006 01:37 AM

    Message Edited by Rallex on 06-22-2006 02:39 AM

  2. #2
    Join Date
    Apr 2004
    Location
    East Coast of Florida - Lightening/Shark Bite Capital of the World
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    Default Re: BUG?: ZoneAlarm Pro 6.5.722 & Windows Task Scheduler



    Hi,

    If this behavior is new and you've not changed other programs, then I think Zone Alarm is not recognizing your program permissions and you should reset them. Reset the database this way; you will lose your customizations and will need to reconfigure Zone Alarm.

    1. Boot your computer into the Safe Mode. {Instructions if needed}
    2. Navigate to the c:\windows\internet logs folder.
    3. Delete the backup.rdb and iamdb.rdb files in the folder.
    4. Reboot into the normal mode.

    PLEASE keep me posted on your results, Thanks.

    SlyFox
    "Politeness costs nothing and gains everything".

    Click here for ZA Support

    Avail. 24x7 - Excl. Holiday













  3. Default Re: BUG?: ZoneAlarm Pro 6.5.722 & Windows Task Scheduler



    Hi SlyFox,



    thank you for your reply.

    I deleted any rules for programs and deactivated any funktionality of ZAP... it's not the solution.

    I think it's not only the task scheduler... I can't start any Explorer (File, Internet, ...) if ZAP is loaded. If it's unloaded it works fine.

    Do you have any more idea?

    Best regards,

    Rallex

  4. #4
    Join Date
    Apr 2004
    Location
    East Coast of Florida - Lightening/Shark Bite Capital of the World
    Posts
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    Default Re: BUG?: ZoneAlarm Pro 6.5.722 & Windows Task Scheduler



    Hi,

    PLEASE go into you Programs Control Panel, under PROGRAMS, you should have next to INTERNET EXPLORER TWO Green Checkmarks under ACCESS (Trusted/Internet), TWO Blue Checkmarks under SERVER (Trusted/Internet). Also, under the TRUST LEVEL, should be TWO Green Stripes (TRUSTED).

    The same applies to WINDOWS EXPLORER, EXCEPT under the TRUST LEVEL, should be THREE Green Stripes (SUPER TRUSTED).

    BTW, when you installed Zone Alarm, did you let Zone Alarm configure your Program Settings or did you complete this task yourself??

    PLEASE keep me posted on your results, Thanks.



    SlyFox
    "Politeness costs nothing and gains everything".

    Click here for ZA Support

    Avail. 24x7 - Excl. Holiday













  5. Default Re: BUG?: ZoneAlarm Pro 6.5.722 & Windows Task Scheduler

    Hi SlyFox,

    I did as you said - no success.

    >>BTW, when you installed Zone Alarm, did you let Zone Alarm configure your Program Settings or did you complete this task yourself??
    I can't remember choosing or changing something about that.

    I found, that I can open "Services". I think it uses also the Explorer program, But I still cannot open Internet Explorer or Windows Explorer while ZAP is loaded.

    If I load IE before ZAP, I can use it after ZAP is loaded.

    Do you have a different idea?

    Best regard
    Rallex (going to bed now...)

  6. #6
    Join Date
    Apr 2004
    Location
    East Coast of Florida - Lightening/Shark Bite Capital of the World
    Posts
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    Default Re: BUG?: ZoneAlarm Pro 6.5.722 & Windows Task Scheduler



    Hi Rallex,

    My suggestion is to uninstall Zone Alarm and then reinstall it.

    PLEASE go to the following thread and PLEASE follow the "EXACT INSTRUCTIONS".

    http://forum.zonelabs.org/zonelabs/b...ssage.id=48347

    PLEASE keep me posted on your results, Thanks.

    SlyFox
    "Politeness costs nothing and gains everything".

    Click here for ZA Support

    Avail. 24x7 - Excl. Holiday













  7. Default Re: BUG?: ZoneAlarm Pro 6.5.722 & Windows Task Scheduler

    Hello SlyFox,

    the problem is solved!!!

    I uninstalled ZAP 6.5.722 completely and installed 6.1.744.
    Then I opened IE and Windows Explorer and allowed the operations. Then I upgraded to 6.5.722 successfully.

    Now it seems that everything works fine :-)).

    I don't know why ZAP failed before but I'm happy now.

    Thank you very much for your support.

    Have a nice day,
    Rallex

  8. #8
    Join Date
    Apr 2004
    Location
    East Coast of Florida - Lightening/Shark Bite Capital of the World
    Posts
    2,477

    Default Re: BUG?: ZoneAlarm Pro 6.5.722 & Windows Task Scheduler



    Hi Rallex,

    You are very welcome! THANK YOU for posting back and "GOOD LUCK"!

    SlyFox
    "Politeness costs nothing and gains everything".

    Click here for ZA Support

    Avail. 24x7 - Excl. Holiday













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