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Thread: Check Update Button does not work

  1. #1
    forthteller Guest

    Default Check Update Button does not work

    In the time that I have used the free edition I've never had this problem. Earlier this week I downloaded the latest update. This one feature that I took for granted did not work. If everything's OK it usually responds with a message "Your security is up to date." Now, nothing. What could the problem be? This was an update of my previous version, not a clean install.

    Operating System:Windows XP Home Edition
    Product Name:ZoneAlarm (Free)
    Software Version:6.5

  2. #2
    Join Date
    Apr 2004
    Location
    East Coast of Florida - Lightening/Shark Bite Capital of the World
    Posts
    2,443

    Default Re: Check Update Button does not work



    Hi,

    A database reset will fix the problem if Zone Alarm is the problem in the first place. Reset the database this way; you will lose your customizations and will need to reconfigure Zone Alarm.

    1. Boot your computer into the Safe Mode. {Instructions if needed}
    2. Navigate to the c:\windows\internet logs folder.
    3. Delete the backup.rdb and iamdb.rdb files in the folder.
    4. Reboot into the normal mode.

    SlyFox

  3. #3
    forthteller Guest

    Default Re: Check Update Button does not work

    SlyFoxThanks. Having just logged on, I will try out your suggestions now.Louis

  4. #4
    forthteller Guest

    Default Re: Check Update Button does not work



    SlyFox

    It took me to the site and the page "Your security is up to date." Thanks.

    Louis


  5. #5
    Join Date
    Apr 2004
    Location
    East Coast of Florida - Lightening/Shark Bite Capital of the World
    Posts
    2,443

    Default Re: Check Update Button does not work



    Hi,

    You are welcome! THANK YOU for posting your "SUCCESS STORY" and have a "GREAT EVENING"!

    SlyFox

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