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Thread: Product update expires in 38 days, I just loaded on 4/12/2006

  1. #1
    clandino Guest

    Default Product update expires in 38 days, I just loaded on 4/12/2006

    I just purchased this product on April 11, 2006and installed it on April 12, 2006. Why does the "Product Info" tab tell me that "product update serviceexpires in 38 days"? Just how long are you eligible for product updates after purchasing/installing Internet Security Suite 2006? Christeen

    Operating System:Windows XP Pro
    Product Name:ZoneAlarm Internet Security Suite
    Software Version:6.5

  2. #2
    Join Date
    Oct 2005
    Location
    New York
    Posts
    429

    Default Re: Product update expires in 38 days, I just loaded on 4/12/2006

    Clandino,if you purchased a boxed version or a download version from ZA directly then please contact customer service regarding license issues as product updates are generally good for one year.

  3. #3
    clandino Guest

    Default Re: Product update expires in 38 days, I just loaded on 4/12/2006

    Thank you much

  4. #4
    acorn Guest

    Default Re: Product update expires in 38 days, I just loaded on 4/12/2006

    Clandino,

    I don't have ZL-ISS, but this sounds like a bug ZAP users have been subjected to from time-to-time.

    The 'cure' for this long-term bug is to do what they call a 'clean uninstall', described recently here in the General section:

    check: subj: Wrong licence status and registration info - Acorn
    check: subj: Re: Recent Problem related to ZoneAlarm Pro when shutting down. -Denisimo
    check: subj - also some other related topics.

    Check your registration number to see if it has morphed into something else. This is symptomatic of this problem. If the regNo has changed and you type your registration number back in, and it changes again (reboot to make sure), the 'clean uninstall' may cure your problem.

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