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Thread: Problems with renewal and billing

  1. #1
    insanebe Guest

    Default Problems with renewal and billing

    my subscription for zone alarm is comming to an end in 20 or so days so i opened up the zone alarm over view and clicked the renew button,http://i5.photobucket.com/albums/y18...wzonealarm.jpgthis took me to a zone labs web page where i followed the instructions and entered my details etc, but then i get a message saying i had entered my card details in wrong.so i check and click submit again, ........i do this a few times trying to work out what i had entered wrong, http://i5.photobucket.com/albums/y18...alarmrenew.jpgthen disaster, i log on to my online bank and discover at least 7 payments to zone labs,..........i.e the payments WERE getting through, i log on to the zone labs website and sure enough there they were, 7 purchases in the history file all with the status ERROR http://i5.photobucket.com/albums/y18...abshistory.jpgwhatever that means, so iam left with a large bill and NO renewed subsciption i beleive the the nenew button took me to some redundant area of the zone labs website, because when i navigated through from their home page, i found a renewal area completely different to what i had been at before, it was asking for the liscense number which it didn't before.http://i5.photobucket.com/albums/y18...nsekeypage.jpgso if you plan on renewing, .... just watch it.

    Product Name:ZoneAlarm Internet Security Suite
    Software Version:6.5


    Message Edited by insanebe on 09-06-2006 07:20 PM

    Message Edited by insanebe on 09-06-2006 07:21 PM

    Message Edited by insanebe on 09-06-2006 07:26 PM

  2. #2
    unhappy_viewer Guest

    Default Re: Problems with renewal and billing

    My advice is to contact Zone Labs Customer Support directly. Make sure to have your credit card acount details and ZL account Details ready. It seems that while your bank has deducted from your acocunt, the cash is not reaching ZL for some reason. Check your ZL acoount page for the details of the error which you should provide to ZL Customer Support too. ZL's Customer Support Home Pagew can be found here:
    http://www.zonelabs.com/store/conten...en&lid=cs_home

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