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Thread: ZoneAlarm sometimes blocks IE and Firefox

  1. #1
    sawdoctor Guest

    Default ZoneAlarm sometimes blocks IE and Firefox

    I recently installed Steam and have been playing Counter Strike a lot,
    but I have noticed that sometimes
    when I exit and disconnect from Steam I can no longer access the internet via IE or Firefox. When either of these programs are started I simply get the "page cannot be displayed" message. What is strange is that in the logs tab of zonealarm there is no sign of this blocking.
    I also noticed that everything else (realplayer, mcafee, media player)
    but the web browsers can access the internet no problem.
    However once I disable zonealarm from the firewall tab and let Windows firewall take over, everything works fine. Totally shutting down zonealarm and restarting it also works.
    I'm running the latest version of zonealarm pro.
    Any ideas?

    Operating System:Windows XP Pro
    Product Name:ZoneAlarm Pro
    Software Version:6.5

  2. #2
    Join Date
    Apr 2004
    Location
    East Coast of Florida - Lightening/Shark Bite Capital of the World
    Posts
    2,477

    Default Re: ZoneAlarm sometimes blocks IE and Firefox



    Hi,

    Well I'd try resetting the ZA database and let it "discover" the connections anew. You'll lose your settings but I think this might do the trick. It will bring the firewall back to the point as if it were a fresh installation.

    1. Boot your computer into the Safe Mode. {Instructions if needed}
    2. Navigate to the c:\windows\internet logs folder.
    3. Delete the backup.rdb and iamdb.rdb files in the folder.
    4. Reboot into the normal mode.

    PLEASE keep me posted on your results, THANKS.

    SlyFox
    "Politeness costs nothing and gains everything".

    Click here for ZA Support

    Avail. 24x7 - Excl. Holiday













  3. sawdoctor Guest

    Default Re: ZoneAlarm sometimes blocks IE and Firefox

    Thanks SlyFox, worked like a charm!

  4. #4
    Join Date
    Apr 2004
    Location
    East Coast of Florida - Lightening/Shark Bite Capital of the World
    Posts
    2,477

    Default Re: ZoneAlarm sometimes blocks IE and Firefox

    Hi, You are welcome! Thank you for posting back and "GOOD LUCK"! Have a "GREAT DAY"! SlyFox
    "Politeness costs nothing and gains everything".

    Click here for ZA Support

    Avail. 24x7 - Excl. Holiday













  5. dragonelf Guest

    Default Re: ZoneAlarm sometimes blocks IE and Firefox

    I hope this problem is being solved for the next update of ZA? Because I tried it so manny times, to delete the files
    in Save mode and everytime when I use a P2P program my Internet connection is failing,
    over and over again I have to reboot my computer... it's driving me insane.

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