I am trying to rescue a friend's PC to no avail.
He installed ZA Pro 6 on his wife working pc.
After the reboot, he got the BSOD with the Bad_Pool_Caller message.
Subsequent reboot to Safe Mode also got the same dreaded Blue Screen.
Since I cannot boot the pc up at all, there appears to be no way to either do a Restore Point restore or any kind of uninstall.
This is very bad to say it mildly!
I used the pcdoctor program to do some checking by booting to the CD.
At one of the checks, it said the HAL.DLL is corrupted.
I have no idea whether that is the sole reason or the real culprit that it failed to boot up.
But at this point, we have a dead pc with all the stuff you would expect on a typical
working pc and without much of the backup.
Does any one have any bright idea on
how I can fix this, short of running the Restore Disks that vendors nowadays supply to the owners in lieu of the actuall OS and apps?
Desparately looking for a solution!
Operating System:Windows XP Home Edition
Product Name:ZoneAlarm Pro