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Thread: Problems logging out of XP

  1. #1
    mjt Guest

    Default Problems logging out of XP

    Hi all, I'm a new subscriber to this forum so please bear with me if this topic has been covered elsewhere.

    I'm having problems with logging out of XP. My system has two user accounts, both with administrator privileges. If one user logs out and the other then logs in it becomes impossible for them to log out, or shut down, using the normal dialog buttons. It can only be done by invoking Task Manager and logging the user off from there. All subsequent logins have to be logged out this way until the system is restarted.

    The first user to log in after a reboot can log out normally. It's only if another user logs in without a restart that the problem occurs. Then if that user clicks the "Log Off" button in the Start Menu and confirms with the "Log Off" button in the pop-up dialog the system sits waiting indefinitely until interrupted with Ctrl/Alt/Del.

    Before I go through the hassle of de-installing my Avast anti-virus and ZoneAlarm to try to localise the source of the problem I wondered if anyone has encountered this kind of issue and can point me in the right direction.

    Windows XP Home SP2
    Avast anti-virus version 4.7
    ZoneAlarm version:6.5.737.000

    Operating System:
    Windows XP Home Edition
    Product Name:
    ZoneAlarm (Free)
    Software Version:
    6.5

    Message Edited by mjt on 01-07-200709:17 PM

  2. #2
    Join Date
    Dec 2002
    Location
    Mikado Michigan
    Posts
    2,596

    Default Re: Problems logging out of XP

    Is your program control on medium? And trusted zone also on medium?
    My homes are SpywareHammer.com and DonHoover.net and BleepingComputer.com


    Consumer Security - 2011 & 2012

    Tilting at windmills hurts you more than the windmills.
    -From the Notebooks of Lazarus Long
    Senior of the Howard Families

  3. #3
    mjt Guest

    Default Re: Problems logging out of XP

    Hi Hoov,

    Yes, both on medium.

  4. #4
    Join Date
    Dec 2002
    Location
    Mikado Michigan
    Posts
    2,596

    Default Re: Problems logging out of XP

    Have you manually turned of the windows Firewall?
    My homes are SpywareHammer.com and DonHoover.net and BleepingComputer.com


    Consumer Security - 2011 & 2012

    Tilting at windmills hurts you more than the windmills.
    -From the Notebooks of Lazarus Long
    Senior of the Howard Families

  5. #5
    mjt Guest

    Default Re: Problems logging out of XP

    Hi Hoov,

    Yes I did that when installing ZoneAlarm. I just checked and it's still off.

    Message Edited by mjt on 01-21-200709:52 AM

  6. #6
    Join Date
    Dec 2002
    Location
    Mikado Michigan
    Posts
    2,596

    Default Re: Problems logging out of XP

    My homes are SpywareHammer.com and DonHoover.net and BleepingComputer.com


    Consumer Security - 2011 & 2012

    Tilting at windmills hurts you more than the windmills.
    -From the Notebooks of Lazarus Long
    Senior of the Howard Families

  7. #7
    mjt Guest

    Default Re: Problems logging out of XP

    Hi Hoov,

    Thanks for the link. Although my problem isn't (or doesn't appear to be) an install/uninstall failure I did check the permissions in the registry entry and found that they were not set for my account, which has admin rights and was the one I was logged in when I installed ZoneAlarm. They were set for SYSTEM and the default Administrator accounts.

  8. #8
    Join Date
    Dec 2002
    Location
    Mikado Michigan
    Posts
    2,596

    Default Re: Problems logging out of XP

    So its working fine correct?
    My homes are SpywareHammer.com and DonHoover.net and BleepingComputer.com


    Consumer Security - 2011 & 2012

    Tilting at windmills hurts you more than the windmills.
    -From the Notebooks of Lazarus Long
    Senior of the Howard Families

  9. #9
    mjt Guest

    Default Re: Problems logging out of XP

    'Fraid not. It's made no difference. I still have to use Task Manager to log out the second and subsequent users.

    Message Edited by mjt on 01-23-200709:00 AM

  10. #10
    Join Date
    Dec 2002
    Location
    Mikado Michigan
    Posts
    2,596

    Default Re: Problems logging out of XP

    This may sound stupid, but when you log out, you are logging out, and not just switching users correct?
    My homes are SpywareHammer.com and DonHoover.net and BleepingComputer.com


    Consumer Security - 2011 & 2012

    Tilting at windmills hurts you more than the windmills.
    -From the Notebooks of Lazarus Long
    Senior of the Howard Families

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