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Thread: Zone Alarm Security Suite conflict with MS Office mail-merge?

  1. #1
    dabigkahuna Guest

    Default Zone Alarm Security Suite conflict with MS Office mail-merge?

    A few times a year I have to do a mail-merge document in Office 2000. I pull data from an Excel document into the Word document.

    Well, I recently moved up from ZA Pro to the security suite and when I was trying do the step where I select the excel file to get data from, the Word program freezes up every time.

    I never though ZA would be the problem so I tried rebooting first. I even tried reinstalling Office using the "repair" option. Nothing works.

    So, mostly in desparation, I disconnected the internet cable and turned of ZA. Everything worked then! Haven't tried to see if it would work after turning it back on, but what would cause theis problem in the first place and how do I fix it?

    Bob

    Operating System:Windows XP Home Edition
    Product Name:ZoneAlarm Internet Security Suite
    Software Version:6.5

  2. #2
    dabigkahuna Guest

    Default Re: Zone Alarm Security Suite conflict with MS Office mail-merge?

    Okay, I solved the problem, though I don't know if my solution would help others who might experience this.

    I tried turning off various parts of ZA Security Suite. When I turned off all the mail options, the problem went away. More experimenting showed that I only had to turn off the stuff about junk mail. Since I use Thunderbird and ZA only deals with Outlook and Outlook Express, I guess I don't lose anything. But if you use those programs, my solution may not help you.

    I didn't try working with the "Advanced" options to see if I could further narrow it down.

    I would be interested if anyone having the mail options on would see if they also have trouble with mail merge getting data from an Excel file, especially if they use Office 2000 like I do. I don't know if I would have a problem if I was getting the mail merge info from something besides Excel.

  3. #3
    msrayner Guest

    Default Re: Zone Alarm Security Suite conflict with MS Office mail-merge?

    I have also run into a problem with mail merge.
    I was able to get my data from Excel to load into the document with no problem.
    But when I complete the merge (sending as an email to approx. 250 addresses) it says the merge completes, but no emails ever get generated or get sent.
    I'm using Outlook 2003, Windows XP, and ZoneAlarm Security Suite.
    I've already disabled all email protection, with no positive results.
    Frustrated.

  4. #4
    Join Date
    Dec 2002
    Location
    Mikado Michigan
    Posts
    2,596

    Default Re: Zone Alarm Security Suite conflict with MS Office mail-merge?

    You need to give each program permission to interact with the others. Right click on the program and select options, then select the allow program interaction setting. Click apply then OK and close ZA.
    My homes are SpywareHammer.com and DonHoover.net and BleepingComputer.com


    Consumer Security - 2011 & 2012

    Tilting at windmills hurts you more than the windmills.
    -From the Notebooks of Lazarus Long
    Senior of the Howard Families

  5. #5
    msrayner Guest

    Default Re: Zone Alarm Security Suite conflict with MS Office mail-merge?

    Thankyou Hoov, you are my HERO!

  6. #6
    Join Date
    Dec 2002
    Location
    Mikado Michigan
    Posts
    2,596

    Default Re: Zone Alarm Security Suite conflict with MS Office mail-merge?

    You are welcome.
    My homes are SpywareHammer.com and DonHoover.net and BleepingComputer.com


    Consumer Security - 2011 & 2012

    Tilting at windmills hurts you more than the windmills.
    -From the Notebooks of Lazarus Long
    Senior of the Howard Families

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