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Thread: Product Expiration Issues

  1. #1
    dhpphd Guest

    Default Product Expiration Issues

    For several years I have purchased Zone Alarm Pro for several computers. Once again, after only 7 or 8 months of use on a two year subscription, I am getting a message every time I turn my computer that says my subscription has expired. I can't find any way to email a complaint or resolve this issue. Has anyone had this problem? Is there anything I can do other than pay this company for technical advice. I am really feeling abused by the company. As best I can tell, you can't tell the program not to remind me for any specific number of days. While I have enjoyed the product otherwise, I'm about ready to scrap this program and go somewhere else. Any suggestions will be greatly appreciated.
    Sincerely,DHP

    Operating System:Windows XP Home Edition
    Product Name:ZoneAlarm Pro
    Software Version:6.5

  2. #2
    critterjoe Guest

    Default Re: Product Expiration Issues

    <blockquote><hr>DHPPHD wrote:
    For several years I have purchased Zone Alarm Pro for several computers. Once again, after only 7 or 8 months of use on a two year subscription, I am getting a message every time I turn my computer that says my subscription has expired. I can't find any way to email a complaint or resolve this issue. Has anyone had this problem? Is there anything I can do other than pay this company for technical advice. I am really feeling abused by the company. As best I can tell, you can't tell the program not to remind me for any specific number of days. While I have enjoyed the product otherwise, I'm about ready to scrap this program and go somewhere else. Any suggestions will be greatly appreciated.Sincerely,DHP

    Operating System: Windows XP Home Edition
    Product Name: ZoneAlarm Pro
    Software Version: 6.5

    <hr></blockquote>


    Here is the way you contact Customer Service re: licensing issues via their free webform; responses come in email:

    http://www.zonelabs.com/store/conten...st_service.jsp

    If they tell you it turns out to be a technical issue:

    http://www.zonelabs.com/store/conten...ch_support.jsp

    Message Edited by Critterjoe on 01-21-200708:52 PM

  3. #3

    Default Re: Product Expiration Issues

    Thanks Critterjoe,

    I have floated those links to the top of the Helpful Hints and links Board for all users to share!

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