Recently I upgraded to the new version of ZA free 7.0.302.000. After upgrading, sometimes every now and then, my computer will restart by itself and produce the following error messsage...
BCCode : 10000050 BCP1 : F000E832 BCP2 : 00000000 BCP3 : F7192355
BCP4 : 00000000 OSVer : 5_1_2600 SP : 2_0 Product : 256_1
I'm using an HP Pavilion a1520n computer with Windows XP media center version 2002 SP2. I installed the ZA update on my parents Gateway XP media center computer and it has also experienced the exact same problem.
Somone ran a debug on three dmp files that were created from the errors.
From the debug file...
First one: "Unable to load image vsdatant.sys". (this is a driver for TrueVector Device Driver by Zone Labs Inc.).
Second and third ones: "Unable to load image srescan.sys" (also apparently a driver related to Zone Labs Inc.).
I would like to email the dmp and debug file to ZA in hopes that they can provide a fix as this might effect other people. Can anyone please provide and email I can send the files to ? Has anyone else experience similar problems ?
Thanks for your help.
Operating System:Windows XP Home Edition
Product Name:ZoneAlarm (Free)