Hello,

I've been having some hardware issues with my home built PC but hadn't received a BSOD in about 4 months, UNTIL NOW!!

I have only gotten this twice but I want to resolve this as quickly as possible.

Check it out, This is the log from Windbg:

WRITE_ADDRESS: 00000420

CURRENT_IRQL: 2

FAULTING_IP:
hal!KeAcquireInStackQueuedSpinLock+26
806e4a16 8711 xchg edx,dword ptr [ecx]

CUSTOMER_CRASH_COUNT: 2

DEFAULT_BUCKET_ID: DRIVER_FAULT

BUGCHECK_STR: 0xA

PROCESS_NAME: vsmon.exe

LAST_CONTROL_TRANSFER: from 8975e610 to 806e4a16

STACK_TEXT:
a5fe8b2c 8975e610 a92e079e 00000000 00000420 hal!KeAcquireInStackQueuedSpinLock+0x26
WARNING: Frame IP not in any known module. Following frames may be wrong.
a5fe8b60 a935dbcf 889cedb0 a935dbcf 87042a20 0x8975e610
a5fe8c40 804ef095 89705030 89815f68 806e4410 vsdatant+0x40bcf
a5fe8c50 8057e70a 89815fd8 86f69b60 89815f68 nt!IopfCallDriver+0x31
a5fe8c64 8057f56d 89705030 89815f68 86f69b60 nt!IopSynchronousServiceTail+0x60
a5fe8d00 805780c2 000001dc 00000000 00000000 nt!IopXxxControlFile+0x5c5
a5fe8d34 8054086c 000001dc 00000000 00000000 nt!NtDeviceIoControlFile+0x2a
a5fe8d34 7c90eb94 000001dc 00000000 00000000 nt!KiFastCallEntry+0xfc
026ef654 00000000 00000000 00000000 00000000 0x7c90eb94


STACK_COMMAND: kb

FOLLOWUP_IP:
vsdatant+40bcf
a935dbcf ?? ???

SYMBOL_STACK_INDEX: 2

SYMBOL_NAME: vsdatant+40bcf

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: vsdatant

IMAGE_NAME: vsdatant.sys

DEBUG_FLR_IMAGE_TIMESTAMP: 45a2ac4f

FAILURE_BUCKET_ID: 0xA_W_vsdatant+40bcf

BUCKET_ID: 0xA_W_vsdatant+40bcf

Followup: MachineOwner
---------

This clearly states that the Process vsmon.exe was part of the reason why my system BSODed, is anyone at Zonelabs aware of this issue?

If so, how do I fix it.
If not, this should be a decent amount of info to find a fix, have fun.

Sorry if I sound like a jerk but, I work for Dell as an L2 XPS Tech and when I get home from work this is not the kind of thing I want to spend my night doing.

Thanks,

-Patrick

Operating System:Windows XP Pro
Product Name:ZoneAlarm Internet Security Suite
Software Version:7.0