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Thread: Losing ability to connect to internet

  1. #1
    notatechie Guest

    Default Losing ability to connect to internet

    My laptop
    computer is connected via ethernet cable to a Trendnet wireless router, which in turn is connected to a DSL modem.
    I only communicate with the router over
    the ethernet cable -- not wirelessly.

    Everything works fine after a computer reboot.
    after I've
    put the computer into standby or hibernation mode several times and brought it
    back out, I am no longer able to access the internet.
    At first, I thought it was a problem with the router.
    However, I discovered that I can fix the problem two ways:
    (1) by rebooting the computer or (2)
    by shutting down ZoneAlarm whenever the problem occurs.
    Needless to say, neither of these is
    a very satisfactory solution.
    Does anybody have any idea what the problem
    could be?

    Operating System:Windows XP Home Edition
    Product Name:ZoneAlarm (Free)
    Software Version:7.0

  2. #2
    sweetp Guest

    Default Re: Losing ability to connect to internet

    I am having this same problem. I'd love to know the answer also, if someone can reply. I love ZoneAlarm, but I'm getting frustrated with having to always disable it in order to have access to my internet. I have BellSouth, and they say it's know them. Does anyone know? Thanks.

  3. #3
    unojack Guest

    Default Re: Losing ability to connect to internet

    I've found another possible solution. But, the only problem with this, is the fact you will lose all your configurations and wll need to put them back manually. Here are the instructions, if you want to try this database reset.

    Now I'm thinking that your ZA database is not reading the settings properly. Try resetting your ZA database and see if that will fix it. When you reset, it will act like a new install and you'll need to grant permissions anew. Reset the database this way; you will lose your customizations and will need to reconfigure Zone Alarm.

    1. Boot your computer into the Safe Mode.
    2. Navigate to the c:\windows\internet logs folder.
    3. Delete the backup.rdb and iamdb.rdb files in the folder.
    4. Reboot into the normal mode.

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