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Thread: Black screen

  1. #1
    abrahamus Guest

    Default Black screen

    Have searched the threads on this forum to no avail.

    After computer has booted, and a few programs are running, occasionally a black screen appears and doesn't disappear.

    Have never found any spyware, viruses, trojans, worms, malware, spyware and PC is scanned everyday with the below products.

    Only way out of the black screen is to put the laptop into sleep mode (function and F4 key) then when it is woken back up everything functions again.

    Have an IBM Thinkpad laptop only 1 year old and the black screen has occurred around 3 times over that year. Other than that, no problems whatsoever with it.

    My question is: As I am a stupid n00b, can anybody offer any thoughts on:

    1: What is causing the black screen to occur/appear?

    2: What the black screen is or represents?

    3: Remedies/solutions to avoid this happening?

    Running the following:

    Avast Professional 4.7.942
    Zone Alarm Pro 7.0.337.000
    Windows XP Service Pack 2
    Spybot - S&D 1.4
    Ad-Aware 1.06

    (Note: all above are fully updated with latest patches/updates etc.)

    Apologies if this question isn't relevant, thank you all so much for your help. Much appreciated.

    Operating System: Windows XP Pro
    Product Name: ZoneAlarm Pro
    Software Version: 7.0

  2. #2
    Join Date
    Nov 2004

    Default Re: Black screen

    Hi!please stop posting everywhere the same question. Just use one board and moderator will move the message if needed.Have you tried to disable ZA? (overview --> preferences --> UNcheck "Load ZA.. at startup")Does it work now? Do you still have the black screenIf not, then something else than ZA is causing the problem.If yes, probably you got a corrupted install of ZA or some conflicts with drivers installed. Try to do a clean Uninstall and reinstall:To clean uninstall, please follow closely this instruction: reinstall, see here:

    Click here for ZA Support
    Monday-Saturday 24x6 Pacific time
    Closed Sundays and Holidays

  3. #3
    abrahamus Guest

    Default Re: Black screen

    Thanks for your prompt reply.

    I did as you said and disabled ZA, uninstalled and reinstalled Zonealarm Pro 7.037.000.

    The black screen did not reappear, however I suspect you are correct that something else is causing it.

    I have run Zone Alarm for around 2 years now and never had a problem with it.

    Is there anything else which could be causing it?

    Many thanks.

  4. #4
    Join Date
    Dec 2005

    Default Re: Black screen

    Does the black screen covering the entire display, with a blinking cursor in the upper left corner?

    Best regards.

  5. #5
    abrahamus Guest

    Default Re: Black screen


    Thanks for your reply.

    No it doesn't.

    The black screen is without any cursuor.

    I am wondering if it is Avast or ZA blocking something?

    Thanks for your help.

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