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Thread: ZoneAlarm 7.0.337.00 problems with external USB hard drive

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  1. #1
    markflax Guest

    Default ZoneAlarm 7.0.337.00 problems with external USB hard drive

    Hi.

    Dell Dimension 8300, 3.0 GHz P4, 2 GB RAM, 220 GB hard disk in Raid 0 format, Freecom 320 GB external USB Hard drive.

    Last year I installed a Freecom external USB 320 GB hard drive, formatted and partitioned it and have been using it steadily ever since. I only turn it on when I need it, (perhaps once a week), and I use XP's "Safely Remove Hardware" icon in the System Tray to close it down before I turn it off.

    Yesterday when I turned it on my ZA and network icons in the System Tray froze, although my internet access continued working, (I was listening to internet radio at the time and that continued to work). When I right clicked the ZA icon the pop up window was white and blank. When I double clicked the icon to open the ZA program window all I got was a white, blank window.

    I was able to access the external hard drive and copy files across to it, but access and copying was slower. When I checked the Task Manager > Performance tab, I saw the CPU maxing out at 100% and in the Processes tab, vsmon and zlclient were each taking 40% to 50% of CPU time.

    I couldn't close either of the blank windows, and when I tried to stop the USB drive through Safely Remove Hardware, it told me the process had failed.

    All I could do was to turn off the USB drive, (something I was very nervous of doing), and reboot the system. When I did, the ZA Program window opened up fully.

    I have started the USB drive twice since and got the same results.

    Is this something anyone has heard of? If so, any advice what is happening and what I can do to resolve it?

    I only use ZA Pro as a firewall. Both the anti-virus and anti-spyware are disabled. I have separate anti-virus, (AVG Pro), and anti-spyware, (Windows Defender, AVG Anti-Spyware and Spybot S&D), and have scanned with all with no infections found.

    Hope someone here can help.

    Many thanks,

    Mark

    Operating System:Windows XP Pro
    Product Name:ZoneAlarm Pro
    Software Version:7.0

  2. #2
    Join Date
    Dec 2002
    Location
    Mikado Michigan
    Posts
    2,596

    Default Re: ZoneAlarm 7.0.337.00 problems with external USB hard drive

    Does your external drive have drivers for it?
    My homes are SpywareHammer.com and DonHoover.net and BleepingComputer.com


    Consumer Security - 2011 & 2012

    Tilting at windmills hurts you more than the windmills.
    -From the Notebooks of Lazarus Long
    Senior of the Howard Families

  3. #3
    markflax Guest

    Default Re: ZoneAlarm 7.0.337.00 problems with external USB hard drive

    Hi, thanks for your response and I'm sorry for the delay in replying. I thought I had set my post to email me when replies were posted.

    You asked if my external USB hd has drivers.

    Yes. They are Microsoft drivers as follows;

    C:\Windows\System32\Drivers\disk.sys
    C:\Widows\System32\Drivers\PartMgr.sys and
    C:\Windows\System32\Drivers\Snapman.sys

    Does that help?

    I had thought that the drivers would have been installed from the FreeCom CD that came with the drive, but it seems these are Microsoft generic drivers.

    I had to temporarily turn off ZA and turn on the Windows Firewall to access the hardware details from My Computer, otherwise the cpu would have maxed out again.

    Mark

  4. #4
    Join Date
    Dec 2002
    Location
    Mikado Michigan
    Posts
    2,596

    Default Re: ZoneAlarm 7.0.337.00 problems with external USB hard drive

    Look in ZA and see if these three show up in the program list, and if they do, make sure they have TRUSTED (not internet) Zone server rights.
    My homes are SpywareHammer.com and DonHoover.net and BleepingComputer.com


    Consumer Security - 2011 & 2012

    Tilting at windmills hurts you more than the windmills.
    -From the Notebooks of Lazarus Long
    Senior of the Howard Families

  5. #5
    markflax Guest

    Default Re: ZoneAlarm 7.0.337.00 problems with external USB hard drive

    Thanks again.

    None of those three, disk.sys, partmgr.exe or snapman.sys occur in either the Programs listing or the Components listing of ZA.

    I think I may have to uninstall ZA and re-install it whilst my external drive is turned on. Perhaps that way it will see the drive as a normal component of my system.

    Mark

  6. #6
    Join Date
    Dec 2002
    Location
    Mikado Michigan
    Posts
    2,596

    Default Re: ZoneAlarm 7.0.337.00 problems with external USB hard drive

    Have you tried rebooting the machine while the drive is plugged in and turned on?
    My homes are SpywareHammer.com and DonHoover.net and BleepingComputer.com


    Consumer Security - 2011 & 2012

    Tilting at windmills hurts you more than the windmills.
    -From the Notebooks of Lazarus Long
    Senior of the Howard Families

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