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Thread: ZA ver. 7, Memory Leak TOO

  1. #1
    rolandansgar Guest

    Default ZA ver. 7, Memory Leak TOO

    I just updated ZA today, and I've had it shut itself down twice today already because memory could not be addressed. Never
    has
    ZA done this!
    Neither the free or the payed version!
    What is the solution.
    I can't turn my back on it like this because I don't know when it's going to shutdown and leave my computer flapping in the wind, unguarded!
    Where is the fix?
    You people can make fixes for the latest virus, why can't you fix your software when it's broken?

    Operating System:Windows 2000 Pro
    Product Name:ZoneAlarm Internet Security Suite
    Software Version:7.0

  2. #2
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,286

    Default Re: ZA ver. 7, Memory Leak TOO

    Hi!First ZA staff does not monitor this forum, we are all users...Second, are you running any other security tool on your system? (norton, mcafee, spyware doctor, windows defender, system mechanics, trojan hunter, HIPS, sandboxes, etc...). There may be a conflicting with the new AV engine in ZASS by Kaspersky. It does not play well with many of these tools...If you have other security tools please remove them, then try to clean Uninstall and re-install of ZASS. Only after you see that ZASS works correctly you can (if you really need) install back other security tools.To clean uninstall you need to follow this procedure:http://www2.nohold.net/noHoldCust542...n_install.htmlThen, to wipe OFF any left overs followthis step:Go to Start > Search > Files and Folders. Make sure the location box is set to search your Local Hard Drive (usually C:\ ) or All Local Drives. Also make sure the Advanced Search Options are set to search subfolders and hidden files. Now copy the entire line below, paste it into the search box and click Search Now.Zonelabs; "zone labs"; "Internet logs"; vsconfig.xml; vsdata.dll; vsdata95.vxd; vsdatant.sys; vsmon.*; vsmonapi.dll; vsnetutils.dll;vspubapi.dll; zaplus.*; zapro.*; zllictbl.dat; zlparser.dll; zonealarm.exe; zoneband.dll; vsutil.dll; zlclient.*A list of files and folders belonging to ZoneAlarm will appear in the Search Results panel.Note: if you re using McAfee software be sure to check the vsutil.dll if found: right click the file and choose Properties. Verify it belongs to ZoneLabs. If it does not do not remove it. Now proceed by deleting all ZoneLabs files and folders that were found.Empty the Recycle Bin.Run a registry/system cleaner. ccleaner is quite good utility (http://www.ccleaner.com/download/downloadpage.aspx?f=3) Re-download the installer from here (and do NOT use any download managers):http://www.zonelabs.com/zasuitedownload/ Install with default settings, do not alter them....Once rebooted manual update the antivirus/antispyware signature ('update now' under the antivirus/antispyware tab)After the update perform a full antivirus/antispyware scan.If all the above fails you can always contact ZA technical support at: www.zonelabs.com/tsform Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    rolandansgar Guest

    Default Re: ZA ver. 7, Memory Leak TOO

    Thanks for such a skilled reply. ZA's support area is a little confusing, and it would stand to reason that they would monitor this forum, but, oh well. ZA isn't enhancing its rep with ver. 7's problems. This kind of stuff is more like Microsoft's OS programming issues.

  4. #4
    rolandansgar Guest

    Default Re: ZA ver. 7, Memory Leak TOO

    BTW. Surprisingly, ZA tech support responded, today,
    to my reporting,
    yesterday, the problem I've
    noted in this thread.
    Here's their response:
    ----begin quote
    <------- WHEN REPLYING, PLEASE TYPE YOUR TEXT ABOVE THIS LINE -------->


    Hello,

    Thank you for contacting ZoneAlarm Technical Support.

    I understand that you are getting an error message regarding vsmon and
    that the TrueVector services are then shutting down.
    This may not be
    caused by a conflicting program.

    There may be a problem with your TrueVector service. ZoneAlarm is
    dependent on its TrueVector service to function properly. You may need to
    refresh the files associated with this service, especially after a networking
    change, OS change, or ZoneAlarm update. First, check in the upper right-
    hand corner of the ZoneAlarm Window. You should see an All Systems
    Active message in green letters (to the right of the lock). If the panel is
    displaying All systems Active and ZoneAlarm is still not functioning
    properly, it is possible that some files have become corrupt.

    To repair this problem, please follow these steps. Please note that this will
    remove your program permission settings (so you may want to make note
    of them), but re-establishing them is a simple process. If any of the steps
    below does not apply to you, or you are unable to perform the function
    listed, please continue to the next step.

    ** NOTE - Beginning with ZA version 4, you can create a Backup of your
    settings, and then restore them afterwords. See the local ZoneAlarm Help
    files for specifics.

    1.) Reboot your system into Safe Mode. The method is determined by
    your OS but normally either tapping the F8 key about once per second as
    your computer is booting up, or holding the control key during boot up
    works.

    For more information on rebooting in Safe Mode, click Start, then Help.
    Click the Search tab, and type in SAFE MODE

    2.) Open the Internet Logs directory (in 98SE/ME this will be
    c:windows\internet logs, in 2000 it will be c:winnt\internet logs, in Windows
    XP it could be either of these folders). Use My Computer or Windows
    Explorer to navigate to the folder.

    3.) Delete all files that have the extension .RDB, .LDB, or TMP.

    4.) Empty your Recycle Bin.

    5.) Reboot your system.

    When the system restarts, you may get some ZoneAlarm configuration
    screens. This is normal and is a result of clearing the program's log files.

    When the system restarts, you may get some ZoneAlarm configuration
    screens. This is normal and is a result of clearing the program's log files.

    If my answer did not resolve your issue, or you would like further
    assistance on this issue, please reply to this email.
    By replying, and
    leaving the subject line intact, your response will come directly to me.
    If
    you have a separate issue you would like assistance with, please submit a
    new request using the website at
    http://www.zonelabs.com/tsform .

    Thank you for choosing Zone Labs Security!

    Troy
    Technical Support
    ZoneAlarm
    A Division of Check Point Software
    ----end quote
    I followed your advice you gave in your response, above, and I've not yet had time to note whether it made a difference.
    In essence, I made a clean install. (I sandblasted out
    all prior ZA related files--even the Registry--then gave it a lite acid-bath. [Note: when trying this at home use rubber gloves and goggles].)

  5. #5
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,286

    Default Re: ZA ver. 7, Memory Leak TOO

    Hi!Yep, resetting the database could also help... its the in-between step before clean uninstalling your ZA.Better you follow the ZA technical support and follow up with them if things don't work.Please post back with any updates on your issue....Thanks,Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

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