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Thread: ZA is using all processor power in pulses.

  1. #1
    morgankane Guest

    Default ZA is using all processor power in pulses.

    I discovered that ZA is using my processor power.
    In the CPU- usage history, the pulses are going from zero to 100% It taks app. 10 sec. on max goes down to app. 2%-6% for 10 sek, then up again, continously. I have tried to restart and switch of ZA but it still keep on "working" after each restart.
    It is the process called "vsmon" and "zlclient.exe" who steals about 45-50% each.
    Wanted to add a dump screen, but could not make it work here. What is the reason?

    Operating System:Windows XP Pro
    Product Name:ZoneAlarm Pro
    Software Version:7.0

  2. #2
    Join Date
    Nov 2004
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    Default Re: ZA is using all processor power in pulses.

    Hi!difficult to say... may be just ZA corrupted database or some incompatible software...For the latter problem you could try to boot ZA with no third party software other than OS services and software.Like this:1.) Click Start -> Run
    2.) Type MSConfig in the run box and click OK
    3.) Once in MSConfig, click the Startup Tab
    4.) Remove the checks from everything except ZLClient
    5.) Click the Services Tab
    6.) Place a check in "Hide All Microsoft Services"
    7.) Now remove checks from everything other than TrueVector Internet
    Monitor and CA ISafe Service (if present), and click OK.
    8.) Restart your computerHow does it work?
    NOTE: You can place your computer back into a normal startup process by
    going back into msconfig and choosing the Normal Startup option on the
    General tab.
    For the problems related to a ZAcorrupted database, please have a look at:C:\WINDOWS\Internet LogsDo you see a lot of *.tmp files?If yes, your ZA database may be corrupted. See here:http://www2.nohold.net/noHoldCust542...rruptlogs.htmlHope this helps...Fax

    Message Edited by fax on 05-10-2007 09:38 AM

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    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    morgankane Guest

    Default Re: ZA is using all processor power in pulses.

    Hi,the result was corrupt ZA. After starting Xp Safe mode and deleted the mentioned files, it seem to work normally again.Thanks a lot!
    It took some time to go through all, but worth it.


  4. #4
    Join Date
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    Location
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    Posts
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    Default Re: ZA is using all processor power in pulses.

    Cool!Glad to hear you have sorted it out.Thank you for posting back with your results.Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  5. #5
    utomo Guest

    Default Re: ZA is using all processor power in pulses.

    I think we need to
    give easier way for user to solve the problems.maybe a little tools will be better compared to instructions like this.
    most normal user will afraid or feel bad when they asked to do this kind of fix.
    and in version 7.1 I hope this problems already fixed.
    I hope ZA
    learn to make user more satisfy


    Message Edited by utomo on 05-10-200707:49 PM

    Operating System:Windows XP Pro
    Product Name:ZoneAlarm Internet Security Suite
    Software Version:7.0

  6. #6
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,290

    Default Re: ZA is using all processor power in pulses.

    Hi!As probably you have read from the post, the issue was resolved..MSconfig is very easy and SAFE to use.And if the OS would not crash or hang, also ZA would work better :8}Corruption of databases usually happens for three main reasons:1. Crashes, system hangs, sudden shutdowns;2. Malware infections3. Corrupted ZA installIf you run ZASS on clean OS system (i.e. not messed up) without multiple security tools installed, it is unlikely to happen.And please DO NOT HIJACK other user thread, this is a user support forum, if you have a problem please post a new message.It is useless to post messages about "it could have been done better" or "I don't like it" or "please improve it". ZL staff does not monitor this board. You need to write directly to them. Tech Support here: www.zonelabs.com/tsform and Customer Support here: www.zonelabs.com/csform Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  7. #7
    morgankane Guest

    Default Re: ZA is using all processor power in pulses.

    Hi,
    for me it was ok to solve the problem, since I am experienced user.
    But i must stress that it was not resolved by using msconfig, but by restarting XP in safe mode and deleting the files. In msconfig, I discovered that ZA worked ok, when I followed the instructones, but when restarting in normal starting mode, it came back. Therefore I took one step furter and followed the link, started XP in safe mode and deleted the files, very unsure if I deleted the correct files, but gave it a try.
    It worked out well this time, but an unexperienced user would have problems resolving the broblem I believe.
    So for less experienced user, a software would be easier.
    Thanks for all help.

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