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Thread: Suddenly emails from one address keep getting blocked(?) but I need them!

  1. #1
    ehm Guest

    Default Suddenly emails from one address keep getting blocked(?) but I need them!

    I searched the forum but I didn't see anything close to my situation.

    I use Mozilla 1.7.2 for email and browser, on English XP with
    Japanese turned on, I had no problem until I discovered that one email address
    I've been getting emails from suddenly stopped coming in as of May 25, 2007.
    I talked to the sender and he said they were returned, errors were: connection timeout,
    permanent fatal error, didn't really make sense since I'm getting other emails
    and connection is fine.

    We communicate in Japanese for my business, emails sometimes have attachments (excel,
    pdf files). We've been using alternate email address since we couldn't figure out
    why this was happening. I contacted my provider (charter.net) and found nothing wrong.
    He contacted his internet provider (nifty.com) and was told that when the provider
    tried to send me (charter.net) a test email, it also was returned, so they said it must
    be on my side. He is also having no problem with any other email senders/recipients.

    I checked Mozilla email filter and there was nothing blocked, or at least the junk mail log was
    empty. I checked ZA junk email filter and there was nothing listed, blocked or allowed.
    I didn't block any email ever, intentionally, at least. Is there anywhere else I can check?

    I have a couple web-base email accounts, I can get his emails into those accounts. But
    Japanese don't always show correctly in these web-base email, so that didn't work well.

    I might have changed setting on parental control (I work at home) on ZA around the same time,
    it gets turned on and off back and forth. That shouldn't matter to an email address, should it?
    But that's the only thing I can think of, if ZA is blocking his email.

    So I don't even know what to check. I guess it could be nifty.com, charter.net, mozilla,
    ZA... I'm lost.
    Could somebody please tell me how to fix this, it'll be greatly appreciated.

    emh

    Operating System:Windows XP Home Edition
    Product Name:ZoneAlarm Internet Security Suite

  2. #2
    britneyluvr Guest

    Default Re: Suddenly emails from one address keep getting blocked(?) but I need them!

    Check with your ISP, often they have their own filters as well.

  3. #3
    ehm Guest

    Default Re: Suddenly emails from one address keep getting blocked(?) but I need them!

    charter.net is not very helpful about it. The operator kept telling me to check with Mozilla. I couldn'g get anything else out of her besides the fact they don't support Mozilla, Outlook, or even their own webmail system. I posted it on Mozilla forum, but it's looking more and more that it's charter.net.
    Thanks, BritneLuvr.

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