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Thread: Zone Alarm 7 issue- periodically blocks internet.

  1. #1
    mustarddonut Guest

    Default Zone Alarm 7 issue- periodically blocks internet.

    I used Zone Alarm 6 never had a problem.
    Since upgrading to Zone Alarm 7 I've had a reoccuring issue.
    Everything will work fine for
    a while- I leave the computer alone for an hour- come back and I'm locked out the internet.
    I know it is Zone Alarm because if I temporarily turn off the firewall the internet works... turn it back on
    and the internet is blocked again.
    If I reboot Zone Alarm allows access to the internet again.
    It's strange, Zone Alarm only seems to block the internet when the PC has been left alone for a while.
    If it wern't for the fact that most of the time it works I would think I have a setting wrong.
    I'm using Windows XP. Zone Alarm 7 (yes the free version).
    IE7.
    Norton AntiVirus 2006 (but up-to-date).
    Any clues- it's getting quite irritating having to reboot the PC every time I leave the computer alone for a while before I can use the internet.

    Operating System:Windows XP Home Edition
    Product Name:ZoneAlarm (Free)
    Software Version:7.0

  2. #2
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,287

    Default Re: Zone Alarm 7 issue- periodically blocks internet.

    Hi!do you have the Internet Lock active (program control tab)?If not, try to add your DNS&DHCP to the trusted zone.See here how to do it:http://zonealarm.donhoover.net/dnsdhcp.htmlhttp://zonealarm.donhoover.net/adding.htmlhttp://zonealarm.donhoover.net/trustedzonecontents.htmlHope this helps.Cheers,Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    mustarddonut Guest

    Default Re: Zone Alarm 7 issue- periodically blocks internet.

    Thank you, I'll see if that works.
    I had the IP address but not the gateway.
    Thing that puzzles me is- if my settings were wrong... why does it work to start off with and then stop working?
    And why did I not have the issue in the previous version.
    Anyhow, thanks again- I'll wait a few hours to see if I get cut off or if this fixes it.
    Usually leaving the PC for a few hours I can replicate the issue.


  4. #4
    harryprivate Guest

    Default Re: Zone Alarm 7 issue- periodically blocks internet.

    Those settings are the default settings. Zone alarm Pro 7 does in fact disable the internet occasionally because you can try doing this test:

    Have ZA loaded and go to say a web page like yahoo.com and occasionally, you will get a page can not be displayed than disable ZA 7, close the browser, reload browser w/o ZA loaded and it works fine. It's not the ip settings, it's ZA blocking the incoming traffic or just slwoing down your connection.

  5. #5
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,287

    Default Re: Zone Alarm 7 issue- periodically blocks internet.

    Nope thats not the normal behaviour of ZA....Cheers,Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

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