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Thread: "Product update service expires in -3 days"

  1. #1
    dwsteele Guest

    Default "Product update service expires in -3 days"

    My ZAISS has stopped displaying the anti-virus/anti-spyware section of the sidebar. The Overview \ Product Info | Support and update information section says "Product update service expires in -3 days". The Alerts & Logs no longer shows the anti-virus and anti-spyware logs.

    I have a 3-PC, 2-yr license and one of the other PCs correctly says it has 512 days left.

    Any suggestions?

    Operating System:Windows XP Pro
    Product Name:ZoneAlarm Internet Security Suite
    Software Version:6.5

  2. #2
    evensteven Guest

    Default Re: "Product update service expires in -3 days"

    Try resetting your database and see if that will fix it. Reset the database this way; you will lose your customizations and will need to reconfigure Zone Alarm.

    1. Boot your computer into the Safe Mode.
    2. Navigate to the c:\windows\internet logs folder.
    3. Delete the backup.rdb and iamdb.rdb files in the folder.
    4. Reboot into the normal mode.

  3. #3

    Default Re: "Product update service expires in -3 days"

    The ZA servers have been playing up this week so it could be the licensing server pushing wrong info to your install.

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