Hi - Hope someone can help ?
In April, I foolishly
bought & downloaded Norton 360 as an upgrade from Internet Security 2006.
Ever since, I've been unable to access things like PayPal, shopping sites I've bought from for years, some online banking sites/pages & more.
I get a browser
message stating that the sites security certificate is out of date, or has been revoked (I DON'T THINK SO !!!!!)
In addition I can't access ANY of Symantecs online support pages (similar message appears) & there's no other contact details for them on any of their site pages.
After an extensive (& I mean EXTENSIVE) seach, I did manage to find an e-mail address I could use to contact someone at Symantec, but they either don't care, or don't understand my complaint.
13 e-mails, several missed bargains & an inability to sell any more on e-bay, several bank charges because I can't access my bank account later, I just want rid of the Norton product, but can't get anyone in their company to help me get a refund & remove it from my machine.
Now that I've loaded ZoneAlarm, I can access my PayPal again, (thank you ZoneAlarm !) but not my online banking & some other sites ?
I daren't remove Norton 360 using add/remove programmes via teh control panel, because I got the impression that this could damage my machine - The bit of Symantec's site I could access suggested I need to complete an online form (which of course I can't access !!!!) & get a 'key' from them to remove the product ????
Can anyone help me please ?
Thanks very much
Operating System:Windows XP Home Edition