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Thread: shuts down dsl internet

  1. #1
    jamesjap Guest

    Default shuts down dsl internet

    while trying to download programs zonealarm free will shut down my internet connection. i can disable za an can download ok . this is especially bad over 9 mb. one time it said something about port 1031. using win xp on dell 2400 ie 6

    Operating System:Windows XP Home Edition
    Software Version:5.x
    Product Name:ZoneAlarm (Free)

  2. #2
    zaswing Guest

    Default Re: shuts down dsl internet

    Do you have in the trusted zone
    DHCP server
    DNS server(s)
    Loopback address ( ?

    If not, collect the network adapter values
    Start > Run
    type cmd and hit enter
    on the command window type ipconfig /all
    and fill the needed values into ZA Firewall Zones tab where your network adapter subnet now is.

    9meg isn't that big for DSL, so it shouldn't be dying like this

  3. #3
    jamesjap Guest

    Default Re: shuts down dsl internet

    what does this mean ? what is a network adapter subnet ?i saw the cmd thing but don't understand what to do then. by the way i can shut down zonealarm an can get the download.

  4. #4
    zaswing Guest

    Default Re: shuts down dsl internet --- NEED GURU HELP

    ZA free detects the network but calls it network adapter. It corresponds to your IP.
    and ZA free normally puts something like this in under the name 'network adapter', whereas ZA suite, for instance, lets you name the network which normally looks like this

    I don't understand why a 9meg download would make things shut down other than the missing trusted zone data I suggested. I hope someone else will have some clues. You're not on a slow dialup. Even that should not pose problems. Perhaps Windows or ZA thinks computer is idle? What if you moved the mouse every so oftem during the download?

  5. #5
    jamesjap Guest

    Default Re: shuts down dsl internet --- NEED GURU HELP

    i cannot find any numbers like that but i am using dsl connection @1.25 meg, i was trying to down load a 29 meg prog an i never got it because it shut down so many times

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