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Thread: Freeze at Login???

  1. #1
    samurai Guest

    Default Freeze at Login???



    I Have WinXp Pro with ZA Internet Security Suite and have never had a problem like this and wanted to know if anyone else had.......

    Just recently when I go to login to Windows, I put in the password at the login screen and it goes to 'loading your personal settings' and freezes there, but only if I waited a short time before putting in the password as if I put the password in right away I seems to login just fine??? This is rather strange and I haven t seen this before, ZA has been a great security tool and I am not necessarily attributing the problem to it, I am only wondering if it could be causing this?Thank you.

    Operating System:Windows XP Pro
    Software Version:7.0
    Product Name:ZoneAlarm Internet Security Suite

  2. #2
    Join Date
    Dec 2005
    Posts
    9,057

    Default Re: Freeze at Login???

    Contact Technical Support by Email (free):

    https://www.zonelabs.com/store/conte...ch_support.jsp

    Cheers,
    Oldsod
    Best regards.
    oldsod

  3. #3
    samurai Guest

    Default Re: Freeze at Login???

    After removing a dialup function that apparently was trying to run in the background along with the current isp software,
    now it only seems to occur if left at the windows login screen long enough for the screen saver to come on and then the system will freeze.

  4. #4
    Join Date
    Apr 2004
    Location
    East Coast of Florida - Lightening/Shark Bite Capital of the World
    Posts
    2,477

    Default Re: Freeze at Login???



    Hi,

    Welcome to the Forum!

    I am sorry you are having problems and hopefully I will be able to find a solution for you.

    PLEASE try the following, if you are interested, but remember you will LOSE your CUSTOMIZATIONS. This will bring the firewall back to the original settings.

    I think is your Zone Alarm database has gotten corrupt and does not remember your Zones settings. Reset your database and see if that will fix it. Reset the database this way; you will lose your customizations and will need to reconfigure Zone Alarm.

    1. Boot your computer into the Safe Mode.
    2. Navigate to the c:\windows\internet logs folder.
    3. Delete the backup.rdb and iamdb.rdb files in the folder.
    4. Reboot into the normal mode.

    How Do I Boot Into Safe Mode?

    http://www.laplink.com/support/kb/article.asp?ID=102

    PLEASE keep me posted on your results, Thanks.

    SlyFox
    "Politeness costs nothing and gains everything".

    Click here for ZA Support

    Avail. 24x7 - Excl. Holiday













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