I am having many of the problems complained about on this forum. I used Customer Support last April, and after several back-and-forths, they threw up their hands. Their only suggestion was to go back to vers. 6.5.
(Between April and now I've left ZA turned off, been using the XP firewall, but its inadequacy was proven when ZA [after I reinstalled] found a backdoor worm sprinkled throughout the registry.)
Now, having tried a complete uninstall and reinstall process yesterday (3 times), I'm getting a strange message in the event log on bootup from the Service Control Manager, as follows:
Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7000
Time: 12:31:09 PM
The Nebssetpw service failed to start due to the following error:
The system cannot find the file specified.
For more information, see Help and Support Center at
The link to more information only gives general information on services. It does not explain
this particular service. This error happens even when I boot up without Zone Alarm active, but
it has only begun with the reinstallation of Zone Alarm (which I did 3 times; not about to do it
I'd like to know about this service because when I first load a browser, it's taking almost two
minutes for the home page to load; in fact, it takes so long that sometimes the loading process
times out and I get an "unable to open page" or "error opening page" message. After the first
loadup, the browsers load fine if they've been shut down, as long as Zone Alarm is still loaded.
If I unload and reload it, the errors start all over again.
I'm wondering if the Nebssetpw service might have anything to do with these problems. I've searched the entire Internet, including the Microsoft knowledge base, and I haven't been
able to find anything out. Nothing comes up.
Does anyone have any ideas? I've been to the Black Viper site, and seen all his info on dealing with services; I know how to start and stop a service, but I want to know what this service does before I turn it off.
ZA Pro 7.0.337.000
IBM A31p laptop, 2gH CPU, 2Gb memory, 7200 rpm HDD, ethernet cable modem connection
Windows XP SP2
Operating System:Windows XP Pro
Product Name:ZoneAlarm Pro