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Thread: Windows freeze from time to time

  1. #1
    sdomb Guest

    Default Windows freeze from time to time

    Hi,
    My problem is that I'm using ZA Security suite 7.0.408.000, running under Windows XP Professional (5.1, Build 2600) Service Pack 2 (2600.xpsp_sp2_gdr.070227-2254)
    Language: Spanish (Regional Setting: Spanish)


    I always leave my computer on, but when I return home in the evenings, from time to time (At least twice a week) I found my computer complete freeze, and the only way to solve the problem is doing a hard shutdown.

    If I turn off or uninstall ZA the problem disappear completly.

    I hope someone can help me

    Thanks in advance.

    Samuel.

    Operating System:Windows XP Pro
    Product Name:ZoneAlarm Internet Security Suite

  2. #2
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,291

    Default Re: Windows freeze from time to time

    Hi!try to start your system only with ZA and standard OS services and application, this way:1.) Click Start -> Run
    2.) Type MSConfig in the run box and click OK
    3.) Once in MSConfig, click the Startup Tab
    4.) Remove the checks from everything except ZLClient
    5.) Click the Services Tab
    6.) Place a check in "Hide All Microsoft Services"
    7.) Now remove checks from everything other than TrueVector Internet
    Monitor, and click OK.
    8.) Restart your computerNow leave it ON and see if still hangs... if not you have a third party software conflicting with ZASS, slowly enable back services and application up to when you find the culprit.
    NOTE: You can place your computer back into a normal startup process by
    going back into msconfig and choosing the Normal Startup option on the
    General tab.
    **If the system still hangs then your ZA database may be corrupted, try to reset it, see here:http://www2.nohold.net/noHoldCust542...rruptlogs.htmlCheers,Fax

    Message Edited by fax on 09-14-2007 11:30 AM

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