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Thread: ZoneAlarm Pro stuck in Taskbar

  1. #1
    cigarpig Guest

    Default ZoneAlarm Pro stuck in Taskbar

    I've had an ongoing problem with ZA Pro for several months! ZA is sitting in my Active taskbar area and I can't close it. Right clicking or left clicking it does not show any
    options.
    It usually, but not always,
    appears in the taskbar after it does a scan.
    I can open ZA Pro from my icon area at the bottom of my screen, and it'll
    put a second ZA in my Taskbar area. I can close the SECOND one, but not the first.
    The only way to get rid of the first one, is to right click
    the ZA icon in my quick launch area and select "Shutdown ZA Pro".
    ZA Tech support said to uninstall, then re-install ZA Pro, but that didn't help.
    I'm using Windows XP Professional, ZA Pro version 7.0.408.000.
    David (Eastern Upstate NY)

    Operating System:Windows XP Pro
    Software Version:7.0
    Product Name:ZoneAlarm Pro

  2. #2
    watcher Guest

    Default Re: ZoneAlarm Pro stuck in Taskbar

    Dear cigarpig:

    Please try this-always uncheck, Load ZoneAlarm Pro at startup, within the program, then reboot, then use ZAPRO's uninstaller off the Start menu(instead of Add or Remove Programs).

    Check and delete any remaining files/folders found in these locations and the folder itself:

    C:\Program Files\Zone Labs(default install location, may be in custom install folder if you chose that during installation)

    C:\WINDOWS\Internet Logs

    C:\WINDOWS\system32\Zone Labs

    In the Registry, delete these entries:

    HKLM\SOFTWARE\Zone Labs-delete this subkey

    HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run-find the entry in the right pane called, ZoneAlarm Client, and delete it.

    If you don't find all of these, that's a good thing. It means that whatever operation you performed removed them already. Now reboot and try to reinstall ZAPRO.

    Please post your results.

    WATCHER

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