Background:I installed ZAISS7 one month ago.
For three weeks, with ZAISS7 on, access to wsj.com had normal (i.e. two second) response time to load pages.
One week ago, response time to clicks on links on pages of the Online Wall Street Journal slowed drastically.
The only site with slow response time with ZAISS7 on is the Wall Street Journal.
a Wall Street Journal web support representative referred me to Zone Alarm's technical support department for problem resolution.
Problem details:Using IE7, with ZAISS7 not loaded, access to online.wsj.com/us/home or wsj.com has 1 second response time when clicking on links to stories and features.
When ZAISS7 is turned on, the initial site logon is redirected to commerce.barrons.com.
Access to wsj pages is provided after about 30 seconds after manually clicking the redirect link labeled "here".
The first two or three pages clicked in the newspaper load within 2-5 seconds.
From that point on, EACH PAGE TAKES
MINUTES to load.
Turning off ZAISS7 causes page loading time to drop to 1-2 seconds.
Accessing wsj.com with Firefox provides quick access for the first six to ten clicks on links, and then it also
slows to five minutes per click. (This is XP/SP2 Pro, IE7, Firefox 188.8.131.52 and cable modem internet access with
6Mb download speed.)
- ZA Privacy/Site list is set to allow 3rd party cookies, web bugs and private headers for wsj.com, online.wsj.com/home/us, barrons.com, wsjonline.com, and om.dowjoneson.com.
- IE/tools/internet options/privacy/sites has wsj.com, barrons.com, wsjonline.com, om.dowjoneson.com marked as ALWAYS ALLOW.
- deleting wsj.com cookies and clearing cashe don't fix this problem.
Questions:1) What other settings should be checked and what additional steps should I take to restore quick response time to the Wall Street Journal's web site while ZAIIS7 is on?
2) What is the email address of
the Zone Labs techical customer support department
solutions to this type of problem?
Operating System:Windows XP Pro
Product Name:ZoneAlarm Internet Security Suite