In narrowing down my software problems, using ZA's recommendations, I wrote to RAXCO, thinking that the problem was their software, but the tech pointed me to their knowledge base and the below info came up!Please, any ZA rep. respond.
My renewal is coming up soon.
I need to know if a solution to this is forthcoming or not.
While I use PefectDisk with vigor, my system hasn't "crashed" , but certainly has locked up and gone wild.
It appears that the culprit is this scan file ZA uses.
I'm exhausted from this come and go problem with ZA Internet suite.Clarence
Article Title: ZoneAlarm causes Windows to crash when the Optimize Drive component of PerfectDisk Rx Suite is run. Article Details: ZoneAlarm causes Windows to crash when the Optimize Drive component of PerfectDisk Rx Suite is run. This is caused by a bug with the ZoneAlarm driver srescan.sys. Raxco has reported the bug with srescan.sys to Zone Labs for resolution.
Please note that this is not a problem with PerfectDisk. This issue is due to a 3rd party driver that is not working correctly when PerfectDisk is installed.<hr>Please contact support if this did not resolve your question/issue.
<hr>Knowledge Base ID: 616 Last Update: 08/07/07 Product: PerfectDisk
Rx Suite Version: 1.0 Windows Version: Windows XP,Windows 2000 Drive Format: Article Type: Problem/Issue Product Status: Supported - Product is currently being sold/distributed and is actively maintained.
Operating System:Windows XP Home Edition
Product Name:ZoneAlarm Internet Security Suite