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Thread: ZoneAlarm window appears blank when opened

  1. #1
    dlevene Guest

    Default ZoneAlarm window appears blank when opened

    Hi all
    After updating ZoneAlarm today (2/10/07) the window shows only the top banner, the Help button and the borders. I've tried re-installing but that hasn't fixed it. I'm sure it's still actually running. What should I do?
    Thanks!
    PS. If people want to see a screenshot, how do I do it? If I choose Insert an Image and then enter the file location it doesn't work.

    Operating System:
    Windows XP Home Edition
    Product Name:
    ZoneAlarm (Free)


    Message Edited by dlevene on 11-02-2007 08:03 PM

  2. #2

    Default Re: ZoneAlarm window appears blank when opened


    <BLOCKQUOTE><HR>dlevene wrote:
    Hi allAfter updating ZoneAlarm today (2/10/07) the window shows only the top banner, the Help button and the borders. I've tried re-installing but that hasn't fixed it. I'm sure it's still actually running. What should I do?Thanks!PS. If people want to see a screenshot, how do I do it? If I choose Insert an Image and then enter the file location it doesn't work.

    Operating System:Windows XP Home Edition
    Product Name:ZoneAlarm (Free)


    Message Edited by dlevene on 11-02-2007 08:03 PM
    <HR></BLOCKQUOTE>
    Please try a database reset to see if it would solve the problem:
    1. <LI>Boot your computer into the Safe Mode {Instructions if needed}
      <LI>Navigate to the c:\windows\internet logs folder
      <LI>Delete the backup.rdb and iamdb.rdb files in the folder
      <LI>Reboot into the normal mode</LI>




    To attach an image here, you'll have to upload it up to a server here.

    Here are some sites which would host your images for free (may require registration):

    http://photobucket.com/

    http://imageshack.us/

  3. #3
    dlevene Guest

    Default Re: ZoneAlarm window appears blank when opened

    Hi
    It didn't work. Any other ideas?

  4. #4

    Default Re: ZoneAlarm window appears blank when opened

    Hmm...you mentioned that you attempted reinstalling, but have you tried a clean reinstallation?Detailed instructions available here:http://www.nohold.net/noHoldCust25/P...n_install.html

  5. #5
    dlevene Guest

    Default Re: ZoneAlarm window appears blank when opened

    Sorted - thanks!

  6. #6

    Default Re: ZoneAlarm window appears blank when opened

    You're welcome - always glad to be of assistance. :8}

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