I use windows xp, and Zone alarm pro + Norton av.After initial boot up yesterday, a message appeared saying True Vector Service has encountered a problem and had to close.Then my system performed a Zone alarm scan and revealed the trojan - Win32.Adware.BMCentrral.aI was advised to delete, and did so. ( I noticed at this point reference to "Onetouch"--- which is my Xerox scanner -- and registry key etc)Norton then displayed the message re trojan, and said it had cleaned 24 files successfully. I believed all to be well.Suddenly, all icons referring to my scanner (Xerox, ) went missing, and my computer no longer identified the hardware.I followed instructions from Zone Alarm customer care, with regard to programs and applications suddenly stopped working......going into safe mode, opening internet logs and deleting all extensions .RDB, LDB,
TMP. Emptied the recycle bin, rebooted. No change.I then unistalled Xerox and paperport, and reinstalled using the discs. Still no luck, and by now the icon for the associated programme "paperport" went missing too.Even if I go onto all programmes..... and find paperport... it cannot communicate with Xerox. The Xerox files are not listed at all, as if it does not exist.I've gone onto preferences in Zone Alarm, and made sure access is allowed for Xerox, OneTouch, Paperport etc.How do I check that True Vector Service is now ok?Any ideas on how to get my beloved scanner back into action?Have I unwittingly cleared the registry for the scanner? If so, how do I get it back- quickly!ALL HELP GRATEFULLY APPRECIATED.
Operating System:Windows XP Home Edition
Product Name:ZoneAlarm Pro