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Thread: Internet connection drops out when Zonealarm is running

  1. #1
    giaitchison Guest

    Default Internet connection drops out when Zonealarm is running

    Hi there,
    I've just recently installed Zonealarm Free edition and whenever I have it running my broadband internet connection, which is always on, continually drops out. It always reconnects straight away but it is very irritating. As soon as I shut Zonealarm off, the problem stops so it is definitely a problem with Zonealarm. Does anyone have any thoughts on what I could do to fix this as I like Zonealarm and want to keep on using it but this is a real hassle.
    Many thanks
    Graham

    Operating System:Windows XP Home Edition
    Software Version:7.0
    Product Name:ZoneAlarm (Free)

  2. #2
    Join Date
    Apr 2004
    Location
    East Coast of Florida - Lightening/Shark Bite Capital of the World
    Posts
    2,477

    Default Re: Internet connection drops out when Zonealarm is running



    Hi,

    Welcome to the Forum!

    I am very sorry that you are having issues with ZA and hopefully I will be able to help you find a solution.

    PLEASE try the following, as this will bring the firewall back to the original settings.

    I think is your Zone Alarm database has gotten corrupt and does not remember your Zones settings. Reset your database and see if that will fix it. Reset the database this way; you will lose your customizations and will need to reconfigure Zone Alarm.

    MAKE SURE you remove ALL the backup.rdb and iamdb.rdb files.

    Reset the database this way; you will lose your customizations and will need to reconfigure Zone Alarm.

    1. Boot your computer into the Safe Mode.

    2. Navigate to the c:\windows\internet logs folder.

    3. Delete the backup.rdb and iamdb.rdb files in the folder.

    4.Then empty the Recycle Bin.

    5. Reboot into the normal mode.

    How Do I Boot Into Safe Mode?

    http://www.laplink.com/support/kb/article.asp?ID=102

    PLEASE keep me posted on your results, THANKS.

    SlyFox
    "Politeness costs nothing and gains everything".

    Click here for ZA Support

    Avail. 24x7 - Excl. Holiday













  3. #3
    giaitchison Guest

    Default Re: Internet connection drops out when Zonealarm is running

    Hi Slyfox,

    Thanks for taking the time to reply. I did what you said but it hasn't solved the problem. Any other ideas? Please let me know.

    Thanks,

    Graham.

  4. #4
    Join Date
    Apr 2004
    Location
    East Coast of Florida - Lightening/Shark Bite Capital of the World
    Posts
    2,477

    Default Re: Internet connection drops out when Zonealarm is running



    Hi,

    PLEASE make sure your DNS and DHCP server IP's are in your Firewall's Trusted zone. Finding DNS and DCHP servers, etc

    1. Go to Run type in command , hit 'ok', and type ipconfig /all then press enter. In the returned data list will be a line DNS and DHCP Servers with the IP address(s) listed out to the side.
    2. In ZA on your machine on the Firewall>Zones tab click Add and then select IP Address. Make sure the Zone is set to Trusted.
    3. Click OK and then Apply and see if that works to fix it.
    4. The loopback or localhost (127.0.0.1) must be listed as Trusted.
    5. The Generic Host Process (svchost.exe), in the Program Control Program list, must have server rights for the Trusted Zone.
    Plus it must have both Trusted and Internet Access and three green bars.

    PLEASE keep me posted on your results, THANKS.

    SlyFox
    "Politeness costs nothing and gains everything".

    Click here for ZA Support

    Avail. 24x7 - Excl. Holiday













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