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Thread: ZoneAlarm Button Freezes On TaskBar???

  1. #1
    samurai Guest

    Default ZoneAlarm Button Freezes On TaskBar???

    I have ZoneAlarm 7.0 Security Suite and Windows XP Pro and have recently noticed that after using some older software that the ZoneAlarm button will appear on the taskbar for no apparent reason and will freeze there, xing out or sending it to the tray will not work, and yes I know that reinstalling solves alot of problems, but really doesnt fix the issue, as
    I have already tried that and it eventually seems to happen again. Apparently there have been several other members that have experienced this as well with no real solutions.........Is there an actual
    fix for this problem???Thank you.

    Operating System:
    Windows XP Pro
    Software Version:
    7.0
    Product Name:
    ZoneAlarm Internet Security Suite


    Message Edited by Samurai on 11-22-2007 07:46 PM

  2. #2
    Join Date
    Apr 2004
    Location
    East Coast of Florida - Lightening/Shark Bite Capital of the World
    Posts
    2,477

    Default Re: ZoneAlarm Button Freezes On TaskBar???



    Hi,

    Welcome to the Forum!

    I am very sorry that you are having issues with ZA and hopefully I will be able to help you find a solution.

    PLEASE try the following, as this will bring the firewall back to the original settings.

    I think is your Zone Alarm database has gotten corrupt and does not remember your Zones settings. Reset your database and see if that will fix it. Reset the database this way; you will lose your customizations and will need to reconfigure Zone Alarm.

    MAKE SURE you remove ALL the backup.rdb and iamdb.rdb files.

    Reset the database this way; you will lose your customizations and will need to reconfigure Zone Alarm.

    1. Boot your computer into the Safe Mode.

    2. Navigate to the c:\windows\internet logs folder.

    3. Delete the backup.rdb and iamdb.rdb files in the folder.

    4.Then empty the Recycle Bin.

    5. Reboot into the normal mode.

    How Do I Boot Into Safe Mode?

    http://www.laplink.com/support/kb/article.asp?ID=102

    PLEASE keep me posted on your results, THANKS.

    SlyFox
    "Politeness costs nothing and gains everything".

    Click here for ZA Support

    Avail. 24x7 - Excl. Holiday













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