i wasnt sure if i should post here or the upgrade forum, so plz move if this post is in wrong forum! :0i read thru forum back to November 20, and searched for "truevector" and read those posts, but i dont think my issue was addressed, altho Laflauta may have had a similar issue.
Problem: TrueVector security service shuts down when computer accessess the internet. this may or may not be a
security problem, since i
believe this stops IE7 (and others) from connecting to the net, but it definitely is a problem if you want to do anything on the net (and who doesnt?).
My system: Win XP Pro with SP2, ZA SS v7.0.462, TrueVector v7.0.462, also running Spybot. IE7, MS Outlook 2003
Other info: was running ZA SS v7.0.337 for
nine months or so,
and just upgraded to 462, at which point this issue started. After reading this forum, i removed ZA SS, and re-installed. Then i wrote to ZA tech support, and followed their suggestion to do a clean install. still have the problem, and it is very repeatable.
Longer description of problem and symptoms:
install (all of them) proceeded smoothly. ZA starts OK, and
appears to be fine as long as i am working locally, but as soon as i start IE7, i get the red box and yellow "X" in my sys tray. when i mouse over the box, i see "TrueVector security service is shut down." I run MS Outlook, which checks for mail, so that also will cause the red box to appear, altho sometimes it pull down some of my email. But i have not been able to send any emails from Outlook. Sometimes the "Z" icon reappears, so TV has restarted, but red box and dreaded yellow X come back , and eventually remain. Neither IE7 nor Firefox connect to the internet; they say "connecting" but never do -- i assume this is because TV has shut down.
Things i have tried: as i mentioned, have reinstalled (original install plus two others), and written to tech support. i also turned off mail safe and ran that way -- still have TV shutdown. i have installed directly from the internet, and downloaded the file (used IE7 to d/l). Did not have spybot on while installing. Turning off spybot doesnt seem to help.
any ideas? in any case, thank for reading this far!
Operating System:Windows XP Pro
Product Name:ZoneAlarm Internet Security Suite