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Thread: Cannot open PDF files in IE using Acrobat Reader 8

  1. #1
    rmbrcvp Guest

    Default Cannot open PDF files in IE using Acrobat Reader 8

    When I attempt to open PDF files using IE 8.0, I receive an initial message
    "There is a problem with Adobe Acrobat / Reader. Please Exit Adobe Acrobat / Reader and try again.
    When I select OK, a second message appears "C:\Documents and Settings\USER\Local Settings\Temporary Internet
    Files\Content.IE5\..."
    I followed all the steps in various Adobe KB articles, including Uninstall/Install latest version of Adobe
    Reader 8.0.
    Problem still exists.
    I have the same problem when I try to open the PDF file on the web or a PDF file locally with IE.I did read about disabling Zone Alarm.
    I enabled Windows Firewall then disabled ZA.
    I am now able to open PDF files in Internet Explorer.
    Turn ZA back on the problem comes back.Anyone know if,(A) Zone Labs is aware of this problem.?(B)
    Is
    there a solution and still keep ZA running?


    Operating System:Windows XP Home Edition
    Software Version:7.0
    Product Name:ZoneAlarm Pro

  2. #2
    Join Date
    Apr 2004
    Location
    East Coast of Florida - Lightening/Shark Bite Capital of the World
    Posts
    2,477

    Default Re: Cannot open PDF files in IE using Acrobat Reader 8



    Hi,

    Welcome to the Forum!

    I am very sorry you are having problems with ZA and hopefully I will be able to find a solution for you.

    PLEASE make sure you turn off your Mobile Code Control under Privacy. Then try to download the file. After you have download the file, make sure you go back and turn on the Mobile Code Control.

    SlyFox
    "Politeness costs nothing and gains everything".

    Click here for ZA Support

    Avail. 24x7 - Excl. Holiday













  3. Default Re: Cannot open PDF files in IE using Acrobat Reader 8

    It's never been a problem to download a file then open it later
    using Adobe Reader.
    The problem is opening a PDF file in Internet ExplorerDave

  4. #4
    naivemelody Guest

    Default Re: Cannot open PDF files in IE using Acrobat Reader 8

    Do you have the latest version Adobe 8.1? How did you get IE 8?<hr>See &gt; http://forum.zonelabs.org/zonelabs/b...d=22151#M43698<hr>See &gt; http://forum.zonelabs.org/zonelabs/b...id=22167#M9345<hr>

    Message Edited by NaiveMelody on 01-06-2008 08:51 PM

  5. #5

    Default Re: Cannot open PDF files in IE using Acrobat Reader 8

    Actually I'd ditch the bloated Acrobat Reader 8. I use the faster slimmer Foxit Reader 2.2.

  6. #6
    rmbrcvp Guest

    Default Re: Cannot open PDF files in IE using Acrobat Reader 8

    Actually I do have Adobe Reader 8.1.1.
    I &quot;fat fingered&quot; the browser version.
    I have IE 7.0

  7. #7
    rmbrcvp Guest

    Default Re: Cannot open PDF files in IE using Acrobat Reader 8

    Here is the solution that fixed the problem


    1. Open the zonealarm control center.
    2. Go to the &quot;Program Control&quot; section.
    3. Open the &quot;Programs&quot; tab.
    4. Locate the &quot;Internet Explorer&quot; row.
    5. Click on Internet Explorer's &quot;Trust Level&quot; and change it to &quot;Ask&quot;.
    6. Now when you use Internet Explorer to visit a PDF, Zonealarm will pop up a dialog to warn you that IE is using acrobat reader to access a resource...and let you choose that it is OK to do so




    Thanks to everyone that responded to my post




    Dave

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