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Thread: Two ZoneAlarm Icons

  1. #1
    greytrains Guest

    Default Two ZoneAlarm Icons

    I have two Zone Alarm Icons that show up next to the clock. One is for the normal instance of Zone Alarm the other is asking me to install the license key. I did have a few days where one old license expired and I got a new one. Is there anything I can do to get rid of this second icon?

    ZoneAlarm Security Suite Version: 7.0.462.000
    TrueVector security engine version: 7.0.462.000
    Driver version: 7.0.462.000
    Anti-virus engine 3, DAT file version 942508407
    Anti-spyware engine version, DAT file version 01.200801.3145
    AntiSpam version:

    Operating System:Windows 2000 Pro
    Software Version:7.0
    Product Name:ZoneAlarm Internet Security Suite

  2. #2
    Join Date
    Jun 2006
    The 3rd Coast - South Central Texas

    Default Re: Two ZoneAlarm Icons

    <HR> to the Zone Alarm User Forum..It sounds like your ZA Database may be corrupted.

    ZA has incorparated a new way to Reset DataBase files so users don't need to go into Safe mode.

    To repair this problem, please follow the steps below. Please note that
    this will remove your program permission settings (so you may want to make
    note of them), but re-establishing them is a simple process.

    1.) Hold down the Ctrl and Shift keys together then

    2.) Right click on the ZA icon near your clock in the system tray lower right corner
    3.) Choose 'Reset' from the box that comes up
    4.) Choose Yes on the Reset Settings dialog box
    5.) When prompted, choose OK to restart your system
    6.) Follow the on screen configuration prompts after reboot

    Message Edited by GeorgeV on 08-28-2008 09:05 PM
    ZoneAlarm® Extreme Security

    Click here for ZA Support
    Monday-Saturday 24 Hours Pacific Time
    Closed Sundays and Holidays

  3. #3
    greytrains Guest

    Default Re: Two ZoneAlarm Icons

    I tried that with no luck. I can get the second icon to go away if I hit Control + Shift and right click on the extra icon then select &quot;Crash!&quot;. I will get an error that show up and then the extra icon will close. The only problem is that I have to do that every time I start the computer.

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