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Thread: Connection to Internet Is Dumped

  1. #1
    bigjohnza Guest

    Default Connection to Internet Is Dumped

    Using XP, IE7, and ZAISS.
    Since installing the current version of ZAISS I am losing my connection to the internet whenever I attempt to view/download a PDF document.from within a web site.
    Any clues to the cause of this problem?
    Possible corrections would be appreciated.

    Operating System:Windows XP Pro
    Software Version:7.0
    Product Name:ZoneAlarm Internet Security Suite

  2. #2
    Join Date
    Apr 2004
    Location
    East Coast of Florida - Lightening/Shark Bite Capital of the World
    Posts
    2,477

    Default Re: Connection to Internet Is Dumped



    Hi!

    Welcome to the Forum!

    This sounds like your ZA settings are corrupted and you may need to reset the ZA database.

    Note: this procedure will fix it but you will loose all your ZA custom settings.

    1.) Hold down the Ctrl and Shift keys together
    2.) Right click on the ZA icon near your clock
    3.) Choose 'Reset' from the box that comes up
    4.) Choose Yes on the Reset Settings dialog box
    5.) When prompted, choose OK to restart your system
    6.) Follow the on screen configuration prompts after reboot

    PLEASE keep me posted on your results, THANKS.

    SlyFox
    "Politeness costs nothing and gains everything".

    Click here for ZA Support

    Avail. 24x7 - Excl. Holiday













  3. bigjohnza Guest

    Default Re: Connection to Internet Is Dumped

    FANTASTIC - AMAZING
    Problem solved.
    Why didn't I ask this question weeks ago.

    Thanks a bunch!!!!

  4. #4
    Join Date
    Apr 2004
    Location
    East Coast of Florida - Lightening/Shark Bite Capital of the World
    Posts
    2,477

    Default Re: Connection to Internet Is Dumped

    Hi,YOU are VERY WELCOME!Thank you very much for posting back and I am Very Happy your issue has been fixed.Have a Great Day or Evening!SlyFox
    "Politeness costs nothing and gains everything".

    Click here for ZA Support

    Avail. 24x7 - Excl. Holiday













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