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Thread: Windows not shutting down

  1. #1
    mhuszar Guest

    Default Windows not shutting down



    Since installing ZASS, my PC does not always shut down properly.
    It shuts down as far as the Windows is shutting down screen, at which point it freezes forever until I press and hold in the power button to kill the supply.
    The PC boots up fine afterwards




    I thought it may have been some stray leftovers from Norton Internet Security 2007 which I uninstalled prior to installing ZASS, but have since run the Symantec uninstall tool and also have performed a complete HDD format and OS reinstall.
    I even went as far as replacing my HDD s, and reinstalling the OS





    I currently have ZASS version 7.0.462.000

    Truevector engine version 7.0.462.000

    Driver version 7.0.462.000

    Anti-virus engine version 3 - DAT file version 943991190

    Anti-spyware engine version 5.0.189.0 DAT file version 01.200802.3265

    AntiSpam version 5.0.6.8903




    My PC is pretty basic: P4 3.0GHz with 1.5G RAM with an 80GB HDD & 500GB HDD, ASUS A9550 Graphics and a couple of Pioneer DVD RW's

    Software running: Win XP Home SP2, MS Office 2000 Pro, ZASS (as above), IE 7, Mozilla 2.0.0.11, MS Media Player 11, Adaware 2007 (free version)




    As I have paid for a 2 year subscription, I would obviously like to sort out this problem, as there is something definitely wrong with ZASS.
    Is there another version available, which will accept my Licence Number? Or is there other fixes for this.
    Note I have already unchecked the Anti-Virus setting as suggested by some other users.




    NB: I am new to the Forums, so please accept my apologies if there is not enough info here, but please ask...




    Thanks Mick

    Operating System:Windows XP Home Edition
    Software Version:7.0
    Product Name:ZoneAlarm Internet Security Suite

  2. #2
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,678

    Default Re: Windows not shutting down

    Hi!
    given that you have tried almost everything did you also tried to completely remove ZASS and reinstall?

    If you start your system only with ZA and standards MS services do you still have this problem?

    Try this:
    1.) Click Start -> Run
    2.) Type MSConfig in the run box and click OK
    3.) Once in MSConfig, click the Startup Tab
    4.) Remove the checks from everything except ZLClient
    5.) Click the Services Tab
    6.) Place a check in "Hide All Microsoft Services"
    7.) Now remove checks from everything other than TrueVector Internet
    Monitor, and click OK.
    8.) Restart your computer

    How does it work?

    NOTE: You can place your computer back into a normal startup process by
    going back into msconfig and choosing the Normal Startup option on the
    General tab.


    Check you are on the latest ZASS version (7.0.462.000) if not please update.

    Cheers,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    mhuszar Guest

    Default Re: Windows not shutting down

    Thanks for that help Fax.

    However, as the problem only happens randomly, it is impossible to ascertain whether or not it is other processes causing the problem, unless I leave the services disabled for a long time, and re-enable them slowly one by one over a matter of weeks. Unfortunately I do not have time to do this.

    I am certain it is ZASS causing the problem, as the problem did not occur prior to installing it, even after a complete OS re-install and HDD format !!

    I have also tried some alternative solutions offered by Zone Labs via email, however they do not work either.

    If anybody else has ideas, they would be greatly appreciated.

    PS: I am running the latest version.

  4. #4
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,678

    Default Re: Windows not shutting down

    Hi!
    sorry not other ideas than contacting technical support at www.zonelabs.com/tsform

    Cheers,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

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